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Full day training course offered atThe 万博官网manbetx下载UX Conference London

Service Blueprinting

Use service manbetx官方网站手机版design to create processes that are core to your digital experience and everything that supports it

Course Date: April 04,2019

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Service Blueprinting

Use service manbetx官方网站手机版design to create processes that are core to your digital experience and everything that supports it

Services rarely get the same attention as products.Even in the world of computer provided services,our resources (time,budget,man-power) are spent on customer-facing outputs,while overlooking the experience of the employees and/or service providers.

Services create intangible value through exchanges between people and either other people or props,where the "props" can be software,objects,collateral,or other carriers of a user experience.Service manbetx官方网站手机版design is the design of those exchanges.

In this course,you'll bridge the gap between customers and service providers through service blueprinting.Learn how to create an experience that is useful and desirable to the customer,while efficient and effective to the provider.

This course will teach you how to use service blueprinting to:

  • Broaden your understanding of your product or service
  • Align "frontstage" user needs with "backstage" employee experiences and/or processes
  • Create value for the customer that extends beyond the traditional touchpoints
  • Link customer pain points to organizational shortcomings or redundancies
  • Identify opportunities for improvement
"One of the best courses I've had,and I've had a lot of good ones.It features everything you need to practice service blueprinting.I feel empowered to create change through blueprinting."

Maxime Delavergne
Cisco

Who Should Attend

Who Should Attend

Topics Covered

Topics Covered

Format

Format

万博官网manbetx下载UX Certification Credit

万博官网manbetx下载UX Certification Credit

万博官网manbetx下载UX Certification Badge manbetx官网手机登陆from Nielsen Norman Group

Participant Comments

Participant Comments

Instructor

Instructor