内部网门户:来自现实项目的用户体验设万博官manbetx官方网站手机版网manbetx下载计经验

第五版

报告书封面

A good intranet portal provides easy access to all enterprise information,资源和工具。Intranet portals can also effectively consolidate applications,connect information,drive governance,更改通信,and reduce fragmentation.

Comprehensive case studies show how the portal team can deliver what the organization and its users (your employees) need to be successful.Some of the most-praised features of intranet portals turn out not to be needed in most companies.例如,基于角色的个性化通常比个性化效果更好。一些令人信服的建议根本不是关于特性的,rather it's about process and governance.

这个653页报告礼物174最佳实践基于83案例研究.讨论和397 screenshot illustrations补充我们的发现。

This report focuses on the manbetx官方网站手机版design,用户界面,使用,usability,and adoption of an enterprise portal — that is,内部网的用户体验,感觉并表现得像门户。

Topics

  • 门户特性
  • 过去和未来门户
  • 定义门户
  • Development best practices
  • Governance models
  • Department ownership and staffing
  • Getting employees to use and like the portal
  • 治理挑战
  • 管理内容
  • 内容管理系统(CMS)的重要性
  • 集中和分散的所有权和作者权
  • 模板,standards,和指导方针
  • Communication and support
  • User research,prototyping,卡片分类,和焦点小组
  • The common portal homepage (or no homepage)
  • 初始门户实施策略
  • 子网站
  • Department pages
  • People pages
  • 网站设计与结构manbetx官方网站手机版
  • 信息架构
  • 从内部网IA迁移到门户IA需要时间
  • 个性化和定制
  • Application showcase
  • 门户平台
  • 企业移动
  • Collaboration and social tools
  • 安全和单一登录
  • 搜索和筛选
  • Improving search
  • Return on investment
  • 用于在组织框架内实现愿景的方法和技术

供应商独立分析

内部网门户正受到技术供应商的大力推动,but the experience reported by the many portal managers we contacted is that technology only accounted for about a third of the problems they struggled with while implementing their portals.The rest were organizational issues and company politics.

This report presents a unique perspective on intranet portals: not that of a vendor trying to push a specific solution,而是用户体验的观点。What do portals mean to your employees and how can the portal team deliver what the organization needs?To find out,我们调查了83real门户项目,getting feedback from people who have managed the creation and updating of enterprise portals.在这里 他们 讲述他们的故事,告诉他们什么工作得好。

Some of the most-touted features of intranet portals turn out not to be needed in most companies: for example,基于角色的个性化通常比个性化效果更好。同样地,世界上最大的五家律师事务所之一发现,与大多数外网门户网站供应商推广的交易室相比,其客户需要的交易室要简单得多。

我们是厂商中立的。其他一些公司对他们的报告收取更高的价格,他们从供应商那里得到了大量的资金。相反,we don't work with any portal vendors,我们也没有删掉任何关于他们的严厉评论。We also don't have anything against the vendors,nor are we trying to sour anyone's perception of them just for the sake of doing so.


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