服务蓝图

使用服务设计来创建对您的manbetx官方网站手机版数字体验和所有支持它的核心流程

Services rarely get the same attention as products.即使在计算机提供服务的世界里,我们的资源(时间,预算,man-power) are spent on customer-facing outputs,同时忽视员工和/或服务提供商的经验。

Services create intangible value through exchanges between people and either other people or props,“道具”可以是软件,物体,collateral,or other carriers of a user experience.服务设计是这些交manbetx官方网站手机版换的设计。

In this course,you'll bridge the gap between customers and service providers through service blueprinting.学习如何创造一种对客户有用和可取的体验,while efficient and effective to the provider.

本课程将教您如何使用服务蓝图:

  • 扩大对产品或服务的了解
  • Align "frontstage" user needs with "backstage" employee experiences and/or processes
  • 为客户创造超越传统接触点的价值
  • 将客户症结与组织缺陷或冗余联系起来
  • Identify opportunities for improvement
“我上过的最好的课程之一,我有很多好的。它提供了您练习服务蓝图所需的一切。I feel empowered to create change through blueprinting."

马克西姆·德拉弗涅
思科

Who Should Attend

Topics Covered

格式

万博官网manbetx下载UX Certification Credit

参与者意见

Instructors


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