Attending this course and passing the exam earns1 万博官网manbetx下载UX Certification credit,which also counts towards the optionalInteraction manbetx官方网站手机版Design Specialty.
Learn more about NN/g's万博官网manbetx下载UX CertificationProgram.
Create a usable and cohesive cross-channel experience by following guidelines to resolve common user pain points in a multi-channel landscape
Customers interact with businesses not only through many channels,but also on many devices.Rather than seeing each of these interactions as a separate experience,users view all interactions with an organization as part of one larger user experience.Thus,a company may think,"multi-channel service," but a customer thinks,"one company,one user experience."
For this reason,organizations must create a cohesive ecosystem of business channels and touchpoints where each not only provides their own unique benefits,but also compliments and seamlessly connects to the experience as a whole.
This course will focus on diagnosing common pain points in customer journeys.We will also discuss guidelines for creating a usable experience across many channels to create personalized experiences that are consistent,seamless,optimized for the context of each device.