可用性工程

雅各布·尼尔森,1993

Detailing the methods of usability engineering,this book provides the tools needed to avoid usability surprises and improve product quality.在开发生命周期的各个阶段使用的方法的详细信息,以及有关如何运行可用性测试的详细信息以及与国际可用性相关的独特问题。这本书强调了开发人员可以立即实施的具有成本效益的方法,and instructs readers about which methods to use when,throughout the development lifecycle.Also includes strategies to avoid the four most frequently listed reasons for delay in software projects,关于如何运行可用性测试的详细信息,以及广泛的书目,让读者能够找到更多的信息。(摩根·考夫曼出版,San Francisco; ISBN 0-12-518406-9 slightly expanded paperback edition.Original hardcover edition published by AP Professional.)

Please buy through the purchase links provided here: Amazon pays me a referral fee that doubles the share of the purchase price that goes to the author,giving me time off from other projects to write new books.

New Scientist review他说:“这本书没有抱怨事情有多糟,而是向我们展示了如何改变世界,做得非常令人钦佩。”

Table of Contents

Preface

  • Audience
  • Teaching Usability Engineering
  • Acknowledgments

1。执行摘要

1.1 Cost Savings

1.2 Usability Now!

1.3 Usability Slogans

  • Your Best Guess Is Not Good Enough
  • The User Is Always Right
  • 用户并不总是对的
  • Users Are Not manbetx官方网站手机版Designers
  • manbetx官方网站手机版Designers Are Not Users
  • 副总裁不是用户
  • 少即是多
  • Details Matter
  • Help Doesn't
  • Usability Engineering Is Process

1.4折扣可用性工程

  • Scenarios
  • 大声简化思维
  • Heuristic Evaluation

1.5作用配方

第二章:可用性是什么?

2.1可用性和其他注意事项

2.2 Definition of Usability

  • Learnability
  • Efficiency of Use
  • Memorability
  • Few and Noncatastrophic Errors
  • Subjective Satisfaction

2.3示例:测量图标的可用性

2.4 Usability Trade-Offs

2.5 Categories of Users and Individual User Differences

第3章:用户界面的生成

3.1 Batch Systems

3.2 Line-Oriented Interfaces

3.3全屏界面

  • Menu Hierarchies

3.4 Graphical User Interfaces

3.5 Next-Generation Interfaces

3.6 Long-Term Trends in Usability

Chapter 4: The Usability Engineering Lifecycle

4.1 Know the User

  • Individual User Characteristics
  • 任务分析
  • Functional Analysis
  • The Evolution of the User

4.2竞争分析

4.3目标设定

  • Financial Impact Analysis

4.4 Parallel manbetx官方网站手机版Design

4.5 Participatory manbetx官方网站手机版Design

4.6协调整个接口

4.7 Guidelines and Heuristic Evaluation

4.8原型

  • Scenarios

4.9 Interface Evaluation

  • 严重性评级

4.10 Iterative manbetx官方网站手机版Design

  • 捕捉设计原理manbetx官方网站手机版

4.11 Follow-Up Studies of Installed Systems

4.12 Meta-Methods

4.13确定可用性活动的优先级

4.14做好准备

第5章:可用性启发式

5.1简单自然的对话

  • Graphic manbetx官方网站手机版Design and Color
  • 少即是多

5.2讲用户的语言

  • Mappings and Metaphors

5.3 Minimize User Memory Load

5.4一致性

5.5反馈

5.6 Clearly Marked Exits

5.7条捷径

5.8 Good Error Messages

  • Multiple-Level Messages

5.9防止错误

  • Avoid Modes

5.10 Help and Documentation

  • 文档使用模型
  • 最低限度的手册

5.11启发式评价

  • 评估专家的影响

Chapter 6: Usability Testing

Reliability

有效性

6.1测试目标和测试计划

  • 测试计划
  • Test Budget
  • 先导试验

6.2获取测试用户

  • 新手与专家用户
  • 受试者之间与受试者内部测试

6.3选择实验者

6.4 Ethical Aspects of Tests with Human Subjects

6.5个测试任务

6.6试验阶段

  • Preparation
  • Introduction
  • 运行测试
  • 汇报工作

6.7性能测量

6.8 Thinking Aloud

  • Constructive Interaction
  • 回顾性试验
  • 教练方法

6.9 Usability Laboratories

  • To Videotape or Not
  • Cameraless Videotaping
  • 便携式可用性实验室
  • Usability Kiosks

Chapter 7: Usability Assessment Methods beyond Testing

7.1 Observation

7.2 Questionnaires and Interviews

7.3焦点小组

7.4 Logging Actual Use

  • 日志记录与后续访谈相结合

7.5 User Feedback

7.6 Choosing Usability Methods

  • Combining Usability Methods

第8章:接口标准

  • 用户从一致性和标准中获益
  • Vendor Benefits from Consistency and Standards
  • The Dangers of Standards

8.1 National,International and Vendor Standards

8.2生产可用的内部标准

Chapter 9: International User Interfaces

9.1国际图形界面

  • Gestural Interfaces

9.2国际可用性工程

9.3 Guidelines for Internationalization

  • 文字
  • Numbers and Currency
  • 时间和测量单位
  • Don't Despair

9.4 Resource Separation

9.5多区域接口

Chapter 10: Future Developments

10.1 Theoretical Solutions

10.2 Technological Solutions

10.3 CAUSE Tools: Computer-Aided Usability Engineering

10.4 Technology Transfer

附录A:练习

Hints

Appendix B: Bibliography

B.1 Conference Proceedings

B.2 Journals

B.3介绍和教科书

B.4 Handbook

B.5 Reprint Collections

B.6 Important Monographs and Collections of Original Papers

B.7 Guidelines

  • Style Guides

B.8 Videotapes

B.9其他参考书目

  • 书目型数据库

B.10 References

Author Index

Subject Index

The original hardcover edition had ISBN 0-12-518405-0.The hardcover edition is nowout of printand has been replaced by the updated paperback edition described on this page.

Translations

First Japanese edition,Toppan Publishing, ISBN 4-8101-9009-9

第二版日文版,Tokyo Denki University Press, ISBN 4-501-53200-9

中文版,中国机械出版社,ISBN 7-111-14792-8


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