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A Model for Conducting 万博官网manbetx下载UX Workshops and Exercises

通过 Sarah Gibbons7月22日,二千零一十八

总结:为了确保活动参与者充分利用用户体验活动,万博官网manbetx下载使用三个步骤进行:解释,execute,并检查。


用户体验,尤其是今天,is not a siloed practice.To collect knowledge,产生新想法,设计解决方案,manbetx官方网站手机版最好是把人们聚在一起。这项工作经常落在用户体验上,并以万博官网manbetx下载讲习班对于思维能力,prioritization of ideas,affinity diagramming,或创造empathy maps和许多其他manbetx官方网站手机版design artifacts。All these team activities are usually facilitated by 万博官网manbetx下载UX professionals.

协导员的职责是确保在活动或练习中所花费的时间对参与者-客户来说尽可能地富有成效,利益相关者和其他团队成员——并产生推动项目前进所需的洞察力。

为确保学员充分利用车间活动和练习,use the following三步法: explain,execute,并检查。

(Note that the same vocabulary is used with a slightly different meaning in the context of a usability study where the "facilitator" is the usability specialist running the study and the "participants" are the test users.In this article,the "facilitator" is the 万博官网manbetx下载UX team member in charge of a specific team activity,其中“参与者”是其他用户体验人员和/或利益相关者。)万博官网manbetx下载

步骤1:解释

Activities should always begin with brief introduction and explanation.如果所有团队成员都参加过当前类型的许多以前的活动,则可以将其保持简短(摘要的性质)。或者他们最近都参加过同一类型的活动。如果一些参与者是新的或者上一个类似的活动是很久以前的,需要更详细的解释。

  • Introduce the activity.

  • 描述如何进行活动。

    • 在整个过程中,识别所需的步骤来完成它。
    • 适用时,为不同的小组成员定义角色,并解释谁应该做什么。这些角色可以特定于手头的活动,也可以反映参与者的专业知识,with the goal to bring a particular perspective or knowledge to the activity.
  • 讨论上下文。

    • 为什么重要?
    • 如果适用的话,通过概括和解释活动有利于实现的其他类型的目标来教育参与者。Think about contexts outside of the workshop:
      • 活动是否适合特定的场景?
      • 个体参与者如何在其他地方应用相同的过程?
  • Answer any clarifying questions

在此设置过程中,aim to describe the general characteristics of the activity,但千万不要说明参加活动会学到什么。作为一名辅导员,you are responsible for establishing a neutral,在执行前的积极基础。例如,在数据收集活动中,you shouldavoid biasing statements or questionsthat can influence participants.

Step 2: Execute

Once the exercise is explained,让参与者执行你要求他们做的事情。Wander around and help individuals or groups.

你的目标是在活动进行过程中保持注意力不集中,unless you were assigned a specific role during the activity.如果出现问题(例如,参与者似乎迷路或不遵守活动规则)。您可以进入查看解释阶段的信息。Otherwise,your role should be to observe and listen for comments that can be pointed out during the postexercise discussion.

记住,as a facilitator,你不是唯一的专家。Rather,it is your responsibility to define the logistics for how participants will teach,learn,and contribute.如果你被问到一个特定结果的问题,重新安排问题并将其发回团队。

For example,if asked Is this the right direction?答复:

  • 整个团队都觉得这是正确的方向吗?
  • Did you consider other directions then choose this one?为什么?
  • 你是怎么来的?
  • What makes you doubt this direction?

Throughout the execution phase,track and vocally state time to the room.一般的经验法则是宣布中间标志,5分钟的记录,and a 1-minute heads up.

步骤3:检查

一旦活动完成,您将作为一个小组检查结果。This debrief is split into three parts: present,reflect,并连接。

  • 现在

让参与者互相展示他们的工作或向小组展示他们的工作。Predetermine the order and length of time individuals or teams presents their outcome(s).然后,ask questions that deepen everyone's understanding of their ideas.尽管这些问题可以由主持人提出,aim to have others from the room ask questions as well.

作为一名辅导员,不要害怕沉默。Silence is often needed so people can think and formulate their comments or questions.如果房间里有停顿,参与者更有可能分享(人类自然不喜欢谈话中的沉默,并会试图填满它)。

  • Reflect

通过向参与者提问一系列反思性问题,综合从活动中学到的知识:

  • 你从中得到了什么?
  • 你是怎么被卡住的?
  • 什么是有趣/困难/沮丧?
  • What did you learn?

鼓励参与者从自己的角度描述练习。If there were multiple roles in the activity,ask participants to explain what happened from the viewpoint of each role.Allowing the participants to reflect on and discuss the activity helps clear the excitement of the activity and lets them start the realization process.

If you have trouble getting participants to open up,重复在活动中听到的一些评论:

  • 房间里还有其他人经历过吗?How did you overcome it?
  • 你对(输出A)与(output B)?
  • What conclusions can we draw from this?
  • 连接

将活动的输出连接到之前学习的内容和剩余的内容。合成输出,尤其是在后续活动中使用。

Conclusion

根据约束缩放此模型。以上三个步骤可以在30分钟的活动中快速完成(从开始到结束)。or could be expanded for a large,深入的全天工作坊。如果这是你第一次通过练习来帮助一个小组,start small with a concrete scope.

不要同时促进和贡献。两个角色都演得好是很难的。Because the facilitators act as authority figures throughout the exercise,他们的贡献将受到高度重视(这违背了我们许多用户体验协作练习的目的)。万博官网manbetx下载最好保持中立。如果你没有一个专门的辅导人员,万博官网manbetx下载试着为每一项活动轮班辅导人员。The benefit here is twofold: (1) you avoid recurring bias,(2)你在团队中建立起一个促进能力。

在实践之后迭代并改进这个模型。Just as we iterate on our end products,we should iterate on our own processes.在指导一个小组完成一项活动之后,记录哪些进展顺利,哪些不顺利。Where did participants ask you the most questions?你觉得在哪里最难不插入你的偏见?这些见解将帮助你随着时间的推移提高你的实践能力。

观察其他辅导员。The quickest way to learn as a facilitator is to experience other facilitators.Everyone has a unique style.观察他人并分析他们的表现,execute,思考一个活动。A skilled facilitator has a framework that he or she feels confident adapting to any exercise.

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