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manbetx官方网站手机版设计思维造就强大的团队

by 莎拉吉本斯on 9月18日,二千零一十六

Summary:设计思维不仅促进创新,manbetx官方网站手机版but it also strengthens teams by creating common vocabulary and artifacts,以及基于信任的团队文化。


没有一家公司能依靠一个人的智慧而成功。团队是一个成功的工作场所的基础。但是在团队中工作会有相当大的成本:成员必须花时间构建共同点也就是说,共同的知识体系,assumptions,vocabulary,and cultural practices.在强大的团队中,the common ground has already been established and the overhead of communication is outweighed by the benefits of collaboration.As a result,这些团队不仅有效率,but also produce high-quality,fruitful outputs.

公司如何支持在团队中建立共同点的过程?manbetx官方网站手机版Design thinkingis a creative problem-solving approach that not only helps develop innovative solutions,but it can also facilitate the creation of common ground.

manbetx官方网站手机版设计思维发展3 significant components of common ground in teams:

  • Shared vocabulary
  • 有形的工件
  • 基于信任的团队文化

共享词汇

无法有效沟通是许多团队问题的核心。Individuals often have different interpretations for the same concept or idea,因为他们的背景和经历各不相同。例如,不同学科的专家团队成员可能会带来行业术语的冲突,practices,或期望。Contradictory interpretations of fundamental notions hinder team efficiency and create unnecessary animosity and frustration.

Simply put,团队只有在能够成功沟通的情况下才能快速行动。The collaborative nature of manbetx官方网站手机版design thinking circumvents this friction by involving all team members from the very beginning in a workshop-based approach.当整个团队一起进行关键练习时,a shared vocabulary organically develops and the common ground begins to be built.当团队有共同的词汇表时,焦点可以从什么怎样。

NNG设manbetx官方网站手机版计思想构建共享词汇表

这个共享词汇表由单词组成,concepts,涉及共同团队经验和流程的想法。例如,during the empathize phase of manbetx官方网站手机版design thinking,团队努力理解用户在试图实现特定目标时的想法和行为-“Sam是我们的新用户,感觉不充分,因为他无法确定他留下的注册问题字段是空的”或“Sam在一页又一页上下滚动”。当整个团队了解此用户时,它开发了一个共享的,明确理解用户是谁以及用户需要什么。

在这个过程的后期,“sam”成为新用户在注册过程中需要帮助的快捷方式。注意,在这个阶段,“山姆”还不是一个角色,但是特定场景中的特定用户。Personas are user descriptions that can be applied to a variety of scenarios.However,作为更多的知识,insight,用户数据被累积,山姆可能会发展成为一个人物。在这种情况下,由于团队已经熟悉萨姆,因此他们几乎不会面临学习曲线。

隐喻还有助于加强共享词汇,尤其是当一个团队开始识别一个愿景时。他们可以通过简单的根植来传达抽象的想法或目标,清晰的类比。一个比喻可以让一个团队在一个共同的目标上保持一致,without the need to prescribe an exact feature set or solution.想象一个团队正在思考如何帮助用户学习一个新的站点功能。“我们希望帮助我们的用户,就像老师的助手帮助学生一样——让那些立即得到它的人看不到它,but there to give step-by-step guidance to those who struggle."

While certain roles on the team would be responsible for figuring out how the metaphor exactly manifests in the product,整个团队——从销售到管理——可以立即就体验的感受达成一致。This shared understanding becomes a significant advantage as the team moves forward with the project.

有形物品

“设计思维的一个关键原则是”manbetx官方网站手机版show,不要告诉." Throughout the manbetx官方网站手机版design-thinking process,the team produces several tangible artifacts:移情映射旅行地图,故事板,和线框图,举几个例子。

NNG设manbetx官方网站手机版计思想构建有形的工件

实践设计思维时创建的工件具有广泛的团队优势,例如:manbetx官方网站手机版

  • 促进复杂想法的可视化

Visualization is a tool that transcends cultures and languages.使用图像可以降低错位的风险,因为每个人都有一个视觉基线。This especially applies to abstract concepts that may be less intuitive and harder to grasp.故事,wireframes,原型,videos,even low-fidelity mockups are more likely to successfully convey an idea than just words.

  • Providing a physical dictionary for the team's shared vocabulary

The artifacts represent the organizational memory of the team and serve as a fixed,团队的持久参考点。They are the physical manifestation of the team's vocabulary and can clarify further ambiguities and misunderstandings.成员可以返回并参考这些常见的视觉效果,以确保他们没有偏离到目前为止团队所建立的共同点。

  • Building group cohesion

当群体有他们可以参考的切实成果时,they become more closely tied,更可能认为自己成功,and more committed to the collaboration.Each artifact that was produced as part of the team effort counts as a point won by the team,增强团队力量。

基于信任的团队文化

manbetx官方网站手机版Design thinking is inherently democratic by:

  • 依靠跨学科、跨层次的参与
  • 平衡每个参与者的贡献,使所有的想法都得到平等的权衡。
  • Supporting divergent,idiosyncratic thinking

Traditionally,organizational hierarchy plays a role in whose ideas and opinions are heard.太频繁了,公司使用“河马设计方法”(根据最高收入者的意见做出manbetx官方网站手机版决定)和最响亮的声音或最高级别的胜利。In the manbetx官方网站手机版design-thinking process,团队成员使用便笺写下他们的想法,没有人的想法更大或更大。当想法被贴在墙上时,它们每个都有相同的重量,而且是匿名的。这种方法同样有利于内向者和外向者,bosses and subalterns.

In the manbetx官方网站手机版design-thinking process,ideas are also evaluated democratically.团队成员默读别人的建议,而不是被别人的想法说服或影响。下一步,participants place stickers near the ideas that resonate the most with them.每个小组成员的投票数相同。从那里,这面墙变成了每个人都能看到的热图,而投票最多的解决方案也在向前推进。Thus,the decision-making process is in the open,以多数票而不是任何一个人的意见为基础。这面墙也变成了一件珍贵的有形艺术品,它记录了团队的历史和过程。Anyone can glance at the wall and understand what the team collectively agrees on.

NNG民主决策

民主决策过程中,每个人都有发言权,建立积极的,以信任为基础的团队文化,激励成员参与并听取他们的意见。他们还建立期望,并灌输健康的合作实践,这为以后更好的交流铺平了道路。

结论

设计思维manbetx官方网站手机版过程将团队成员聚集在一起,让他们专注于分享,unambiguous goal instead wasting endless time stuck in disagreement.The collaborative culture created during manbetx官方网站手机版design thinking motivates employees,improves job satisfaction and retention,并进一步增加了取得丰硕成果的可能性。

Let me be clear: the main goal of manbetx官方网站手机版design thinking is to promote innovation and creativity,不要建立强大的团队。但它通常被遗忘的好处之一是,它可以帮助建立一个强大的气候,高绩效团队致力于协作。

在全天课程中进一步了解设计思维manbetx官方网站手机版Generating Big Ideas with manbetx官方网站手机版Design Thinking.

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