Facilitation 101

Summary:The facilitator of a UX workshop, meeting, or other team activity anywhere in the design process has the job of enhancing the group's performance by optimizing the process through structure, activity, and guidance.

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Workshop Facilitation 101

By following a set of simple facilitation principles and using standard tools and activities, anybody can grow into a confident workshop facilitator.

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Sarah Gibbonsis Nielsen Norman Group's Chief Designer. She works at the intersection of design research, strategy, and user experience design.

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