Diary Studies

Summary:Ask users to keep a diary throughout a fairly long period is great for researching customer journeys or other bigger-scope issues in user experience that go beyond a single interaction.

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Diary Studies: Understanding Long-Term User Behavior and Experiences

User logs (diaries) of daily activities as they occur give contextual insights about real-time user behaviors and needs, helping define UX feature requirements.

Video Author

Alita Joyceis a User Experience Specialist with Nielsen Norman Group. She plans and executes independent research for NN/g and regularly leads UX training courses. Alita combines her background as a developer with her knowledge of psychology and philosophy to drive her work.

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