5 Types of E-commerce Shoppers

Summary:广泛的用户研究与人onlin购物e identified 5 main types of behavior: product-focused, browsing, researchers, bargain-hunters, and one-time shoppers. Each user type benefits from different UX elements.

4 minute videoby

Katie Sherwin

Topics:

Ecommerce,
Personas,
Behavior Patterns

There are 5 main types of e-commerce shoppers. Knowing the different motivations and habits people have when they come to a site helps designers make decisions that improve overall site usability while supporting different users’ needs.

Video Author

Katie Sherwinis a Senior User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals.