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User TestingArticles & Videos

  • How and Why to Recruit Backup Participants (aka “Floaters”) in User Research

    Sometimes you should intentionally overrecruit test participants for one-on-one user-research studies. Backup participants must be recruited according to the same screening criteria and paid at least as much as regular participants.

  • Running a Remote Usability Test, Part 2

    了解如何运行远程审核可用性测试。第二个视频涵盖如何实际促进与参与者的会话以及如何以汇报，激励和与您的团队初步分析结束。

  • 捕捉问题参与者在远程未经请访的研究中

    Identify outliers, cheaters, and professional participants and remove their data from your analysis.

  • Running a Remote Usability Test, Part 1

    了解如何运行远程审核可用性测试。Part 1 covers starting the session with your participant and observers.

  • Catching Cheaters and Outliers in Remote Unmoderated Studies

    在远程可用性研究中，难以识别不应该在研究中的测试参与者，因为它们不适合概况或不要认真对待任务。甚至更难在未经发出的研究中，但它可以（并且应该）完成。

  • Remote Usability-Testing Costs: Moderated vs. Unmoderated

    Exact costs will vary, but an unmoderated 5-participant study may be 20–40% cheaper than a moderated study, and may save around 20 hours of researcher time.

  • Can Market Research Teams and UX Research Teams Collaborate and Avoid Miscommunication?

    The total customer journey and user experience quality will benefit from considering market research and user research to be highly related, and to integrate the two, instead of keeping different kinds of research teams from collaborating.

  • Usability Testing with Minors

    与儿童和青少年的可用性研究与任何其他用户研究一样有价值，但需要特别关注参与者的招聘和学习便利化。当你与成年人一样，你不能与孩子们表现出色。

  • The Case for Remote Moderated Usability Testing

    Remote usability studies can be run completely by software (unmoderated), or a human UX researcher can facilitate the study, even if the test participant is remote (at home or their own office, rather than yours).

  • 基准UX：跟踪指标

    通过使用指标来定量评估产品或服务的用户体验，以针对有意义的标准衡量其相对性能。

  • Virtual UX Conference Q&A With Jakob Nielsen

    At the first Virtual UX Conference, Jakob Nielsen answered participant questions about topics ranging from user-experience careers and skill development to foldable smartphones and the future of user interfaces.

  • 远程主持可用性测试:如何做

    The key to good remote moderated testing is to be thoroughly prepared and organized. Follow these 7 steps to ensure your study’s success.

  • 远程审核可用性测试：为什么要执行它们

    Remote unmoderated usability testing is so fast and easy that some teams make it their only evaluation method. But don’t shy away from its more robust alternative, the remote moderated usability test, which can give you more information and is also inexpensive.

  • 定性对量化UX研究

    Qualitative and quantitative methods both have their place in user research, but they address different issues in the UX design process. Understand the differences to pick the right method to learn what you need.

  • 3.rd Pillar of Usability Testing: Skilled Facilitator (video 3 of 3)

    为了从可用性研究获得有用和有效的结果，需要熟练的辅导员，避免偏见测试，同时确保用户舒适。谁可以正确地解释参与者的行动和陈述。

  • 第二支支柱可用性测试：适当的任务（视频2的3）

    To learn something useful from a usability study, you must have the test participants perform tasks that are representative of typical user goals, while avoiding bias caused by giving too detailed directions or hints.

  • 1柱的可用性测试：典型用户（视频1为3）

    The foundation of valid usability studies is to recruit representative test participants: you should test with users from your target audience.

  • Usability Testing 101

    UX研究人员使用这种流行的观测方法来揭示设计中的问题和机遇。

  • Between-Subject vs. Within-Subject Study Design in User Research

    There are two ways to structure a UX research study when we're testing two (or more) designs: we can have each design tested by different people, or we can reuse the same users for all conditions. Each approach has some advantages and problems.

  • 未经发出的用户测试：如何以及为什么要做它们

    The 6 steps for running unmoderated usability testing are: define study goals, select testing software, write task descriptions, pilot the test, recruit participants, and analyze the results.

  • “验证”这个词破坏了UX效果

    我们的词语定义了UX的用户，利益相关者和团队的研究目标。将UX研究改进设计已经具有挑战性。为什么通过使用我们用来描述研究的单词来设置不适合的预期来使它更加努力？

  • How to Setup a Desktop Usability Test

    There are a lot of elements involved in usability studies with a desktop computer. In this video, we'll walk you through an example test setup, including the necessary equipment, and discuss how to prepare for a test.

  • 用户测试：为什么和如何（Jakob Nielsen）

    There is no excuse for not performing usability studies. They’re fast and cheap, and very convincing. Test with representative customers using realistic task, then be amazed by what you observe.

  • 5-Second Usability Test

    The 5-second test is a simple usability technique to help designers gauge the audience’s first impressions of a webpage.

  • User Testing Facilitation Techniques

    通过这3种技术促进更好的可用性研究：回声，波隆和Columbo。这些方法允许您从参与者澄清最小的中断或偏见。

  • 将分析结果转化为可用性研究

    Tips for translating UX issues found in analytics into user research. Analytics tell you what customers are doing, but not why they are doing it. Pairing analytics and user research will provide you with clearer answers.

  • Eyetracking Shows How Task Scenarios Influence Where People Look

    任务场景是可用性研究的核心。研究人员编写任务的方式可以通过影响人们关注他们的注意力来偏置可用性。

  • Your Old Website Is the Best Prototype of Your New Website

    当设计已经存在于现实世界中时，不要浪费时间创造原型。在抛出旧的并带入新的，请对现有网站进行用户研究。

  • UX Without Users Isn't UX

    Many organizations claim to be user-centric. Yet they fail to include users in the development process. Without customer input, organizations risk creating bad interfaces.

  • Analytics vs. Quantitative Usability Testing

    Both UX research techniques help you gain quantitative insight into user behavior. However, numbers aren't just numbers: the information you get from each method differs, as do the design action items resulting from collecting each type of numbers.

  • Using Usability-Test Participants Multiple Times

    发现与使用相同的可用性测试中的参与者相关的问题多次，以及招聘可用性测试参与者的策略。

  • How and Why to Recruit Backup Participants (aka “Floaters”) in User Research

    Sometimes you should intentionally overrecruit test participants for one-on-one user-research studies. Backup participants must be recruited according to the same screening criteria and paid at least as much as regular participants.

  • 捕捉问题参与者在远程未经请访的研究中

    Identify outliers, cheaters, and professional participants and remove their data from your analysis.

  • Remote Usability-Testing Costs: Moderated vs. Unmoderated

    Exact costs will vary, but an unmoderated 5-participant study may be 20–40% cheaper than a moderated study, and may save around 20 hours of researcher time.

  • 基准UX：跟踪指标

    通过使用指标来定量评估产品或服务的用户体验，以针对有意义的标准衡量其相对性能。

  • 远程主持可用性测试:如何做

    The key to good remote moderated testing is to be thoroughly prepared and organized. Follow these 7 steps to ensure your study’s success.

  • 远程审核可用性测试：为什么要执行它们

    Remote unmoderated usability testing is so fast and easy that some teams make it their only evaluation method. But don’t shy away from its more robust alternative, the remote moderated usability test, which can give you more information and is also inexpensive.

  • Usability Testing 101

    UX研究人员使用这种流行的观测方法来揭示设计中的问题和机遇。

  • 未经发出的用户测试：如何以及为什么要做它们

    The 6 steps for running unmoderated usability testing are: define study goals, select testing software, write task descriptions, pilot the test, recruit participants, and analyze the results.

  • 用于未拨出的可用性测试的工具

    Many platforms for unmoderated usability testing have similar features; to choose the best tool for your needs, focus on the type of data that you need to collect for your goals.

  • 设置眼镜研究

    If you’re planning on running your own eyetracking study, pay attention to equipment, supplies, and placement to ensure high quality data.

  • How to use Screening Questions to Select the Right Participants for User Research

    To recruit appropriate UX research participants, assess people’s characteristics without giving away the purpose of the study.

  • '我们的用户是每个人'：为大型用户受众设计大规模市场产品

    Even if your target demographics are very broad, you should still identify specific groups of users within that audience to use for UX research and design.

  • 沉默科学：故意沉默作为一种适度技术

    Keeping quiet is a powerful moderation technique for user interviews, usability testing, and workshop facilitation. Well-timed, deliberate periods of silence elicit thoughtful, accurate responses and insights, and build trust with participants.

  • Usability Testing with Minors: 16 Tips

    保证一个有效的研究与用户在18-years old, recruit extra participants, design a child-friendly lab, prepare a plethora of age-appropriate tasks, and avoid being too authoritative.

  • ‘But You Tested with Only 5 Users!’: Responding to Skepticism About Findings From Small Studies

    “这只是一个人”和“我们的真实用户不喜欢”是从定性可用性测试中发现的常见反对意见。主动地解决这些问题，以确保您的研究是有效的。

  • Between-Subjects vs. Within-Subjects Study Design

    在用户研究中，组之间的设计降低了学习效果;重复测量设计需要更少的参与者并最大限度地减少随机噪声。

  • Card Sorting: Uncover Users' Mental Models for Better Information Architecture

    Card sorting is a UX research technique in which users organize topics into groups. Use it to create an IA that suits your users' expectations.

  • 用于协同分拣UX调查结果和设计理念的亲和图

    Affinity diagramming has long been used in business to organize large sets of ideas into clusters. In UX, the method is used to organize research findings or to sort design ideas in ideation workshops.

  • Usability Test, Even When You Know the Answer

    来自可用性研究的证据可能比你所说的更令人信服。即使您可以轻松确定好的和坏设计之间的区别，也可以测试它们。

  • Writing Tasks for Quantitative and Qualitative Usability Studies

    All usability studies involve asking participants to perform tasks, but the correct way to write those tasks depends on the methodology you’re using. Good quantitative tasks are concrete and focused, while good qualitative tasks are open-ended, flexible, and exploratory.