用户测试Articles & Videos

  • 猜测数据作为设计建议的基础


  • Weekly User Testing: TiVo Did It, You Can, Too

    TiVo ran 12 user tests in 12 weeks while designing its new website. As TiVo's experience shows, frequent and regular testing keeps the design usability focused.

  • 极端可用性:如何更好地制作已经过的设计


  • 25.Years in Usability

    自1983年开始以来,可用性字段增长了5,000%。这是一个很棒的工作 - 仍然是新人的有希望的职业选择。

  • Bridging the Designer-User Gap


  • High-Cost Usability Sometimes Makes Sense

    Computing the net present value (NPV) lets you estimate the most profitable level of usability investment. For big projects, expensive usability can pay off.

  • Multiple-User Simultaneous Testing (MUST)


  • Should Designers and Developers Do Usability?

    Having a specialized usability person is best, but smaller design teams can still benefit when designers do their own user testing and other usability work.

  • 位置与可用性研究无关紧要

    You get the same insights regardless of where you conduct user testing, so there's no reason to test in multiple cities. When a city is dominated by your own industry, however, you should definitely test elsewhere.

  • 用户测试不是娱乐


  • Quantitative Studies: How Many Users to Test?

    When collecting usability metrics, testing with 20 users typically offers a reasonably tight confidence interval.

  • Outliers and Luck in User Performance

    6.% of task attempts are extremely slow and constitute outliers in measured user performance. These sad incidents are caused by bad luck that designers can - and should - eradicate.

  • 可用性会议的时间预算


  • Archiving Usability Reports

    Most usability practitioners don't derive full value from their user tests because they don't systematically archive the reports. An intranet-based usability archive offers four substantial benefits.

  • Formal Usability Reports vs. Quick Findings

    Formal reports are the most common way of documenting usability studies, but informal reports are faster to produce and are often a better choice.

  • Authentic Behavior in User Testing

    Despite being an artificial situation, user testing generates realistic findings because people engage strongly with the tasks and suspend their disbelief.

  • 对用户研究作用

    User research offers a learning opportunity that can help you build an understanding of user behavior, but you must resolve discrepancies between research findings and your own beliefs.

  • 量化研究的风险

    Number fetishism leads usability studies astray by focusing on statistical analyses that are often false, biased, misleading, or overly narrow. Better to emphasize insights and qualitative research.

  • 200美元的可用性


  • 令人信服的客户支付可用性

    Professionally run design agencies user test their designs to increase the value they deliver to their clients. The challenge is getting clients to understand the benefits of a solid development methodology.

  • Running a Remote Usability Test, Part 2

    Learn how to run a remote moderated usability test. This second video covers how to actually facilitate the session with the participant and how to end with debrief, incentive, and initial analysis with your team.

  • Running a Remote Usability Test, Part 1

    Learn how to run a remote moderated usability test. Part 1 covers starting the session with your participant and observers.

  • 在远程未经请访的研究中捕捉骗子和异常值

    In remote usability studies, it's hard to identify test participants who should not be in the study because they don't fit the profile or don't attempt the task seriously. This is even harder in unmoderated studies, but it can (and should) be done.

  • 市场研究团队和用户体验研究团队公司吗llaborate and Avoid Miscommunication?


  • 与未成年人的可用性测试

    Usability studies with children and teenagers are as valuable as any other user research, but require special attention to both participant recruiting and study facilitation. You can't act the same with kids as you would with adults.

  • 远程审核可用性测试的情况


  • Virtual UX会议问答Q&A与Jakob Nielsen

    At the first Virtual UX Conference, Jakob Nielsen answered participant questions about topics ranging from user-experience careers and skill development to foldable smartphones and the future of user interfaces.

  • Qualitative vs. Quantitative UX Research

    Qualitative and quantitative methods both have their place in user research, but they address different issues in the UX design process. Understand the differences to pick the right method to learn what you need.

  • 3柱的可用性测试:熟练的辅导员(视频3为3)

    To get useful and valid results from a usability study requires a skilled facilitator who avoids biasing the test while ensuring that the users are comfortable. And who can interpret the participants' actions and statements correctly.

  • 2nd Pillar of Usability Testing: Appropriate Tasks (video 2 of 3)

    To learn something useful from a usability study, you must have the test participants perform tasks that are representative of typical user goals, while avoiding bias caused by giving too detailed directions or hints.

  • 1st Pillar of Usability Testing: Typical Users (video 1 of 3)

    有效可用性研究的基础是再保险cruit representative test participants: you should test with users from your target audience.

  • Between-Subject vs. Within-Subject Study Design in User Research

    There are two ways to structure a UX research study when we're testing two (or more) designs: we can have each design tested by different people, or we can reuse the same users for all conditions. Each approach has some advantages and problems.

  • Discount Usability 30 Years

    For 30 years, the recommendations have remained the same for improving usability in a UX design project on a tight budget: simplified user testing with 5 users, early test of paper prototypes, and heuristic evaluation.

  • 用户测试with Sensitive Data

    How to conduct user research for systems with confidential or otherwise sensitive data, for example in domains like healthcare or financial services, where it can be problematic to record screens or otherwise share the user's information.

  • Formative vs. Summative Usability Evaluation

    Usability testing and other UX evaluation methods can be divided into two major categories: formative evaluation and summative evaluation. Both have their place, but at different stages in the design lifecycle, and they have different characteristics, for example in the number of test participants needed for a good study.

  • 使用5个用户的可用性测试:信息觅食(视频3为3)

    可用性测试类似于野生动物如何hunt for food: we're trying to hunt down the design flaws in the user interface and must optimize a series of studies for total gain, rather than spend too much on any one study.

  • 如何设置移动可用性测试

    There are a lot of elements involved in a mobile usability test. In this video, we'll walk you through an example test setup, including the necessary equipment, and discuss how to prepare for a test.

  • Usability Testing with 5 Users: ROI Criteria (video 2 of 3)


  • How to Test Visual Design

    Visual design details like fonts and colors can have subtle but important effects on the overall user experience. Use research methods that are sensitive to these effects to test your visual design.

  • 使用5个用户的可用性测试:设计过程(视频1的3)

    Formative usability testing is best done with a small number of study participants, so that you have time and budget to test more design iterations of the user interface.

  • How and Why to Recruit Backup Participants (aka “Floaters”) in User Research


  • Catching Problem Participants in Remote Unmoderated Studies


  • Remote Usability-Testing Costs: Moderated vs. Unmoderated

    Exact costs will vary, but an unmoderated 5-participant study may be 20–40% cheaper than a moderated study, and may save around 20 hours of researcher time.

  • Benchmarking UX: Tracking Metrics

    Quantitatively evaluate a product or service’s user experience by using metrics to gauge its relative performance against a meaningful standard.

  • 远程潜冲的可用性测试:如何执行它们

    The key to good remote moderated testing is to be thoroughly prepared and organized. Follow these 7 steps to ensure your study’s success.

  • Remote Moderated Usability Tests: Why to Do Them

    Remote unmoderated usability testing is so fast and easy that some teams make it their only evaluation method. But don’t shy away from its more robust alternative, the remote moderated usability test, which can give you more information and is also inexpensive.

  • Usability Testing 101

    UX researchers use this popular observational methodology to uncover problems and opportunities in designs.

  • Unmoderated User Tests: How and Why to Do Them

    The 6 steps for running unmoderated usability testing are: define study goals, select testing software, write task descriptions, pilot the test, recruit participants, and analyze the results.

  • Tools for Unmoderated Usability Testing

    Many platforms for unmoderated usability testing have similar features; to choose the best tool for your needs, focus on the type of data that you need to collect for your goals.

  • Setup of an Eyetracking Study

    If you’re planning on running your own eyetracking study, pay attention to equipment, supplies, and placement to ensure high quality data.

  • 如何使用筛选问题选择正确的用户研究参与者

    To recruit appropriate UX research participants, assess people’s characteristics without giving away the purpose of the study.

  • ‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences


  • The Science of Silence: Intentional Silence as a Moderation Technique

    Keeping quiet is a powerful moderation technique for user interviews, usability testing, and workshop facilitation. Well-timed, deliberate periods of silence elicit thoughtful, accurate responses and insights, and build trust with participants.

  • 使用未成年人的可用性测试:16个提示


  • “但是你只用5个用户测试了!”:回应关于小学研究的结果的怀疑

    “That’s just one person” and “Our real users aren’t like that” are common objections to findings from qualitative usability testing. Address these concerns proactively to ensure your research is effective.

  • Between-Subjects vs. Within-Subjects Study Design

    In user research, between-groups designs reduce learning effects; repeated-measures designs require fewer participants and minimize the random noise.

  • Card Sorting: Uncover Users' Mental Models for Better Information Architecture

    Card sorting is a UX research technique in which users organize topics into groups. Use it to create an IA that suits your users' expectations.

  • Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas


  • 可用性测试,即使您知道答案

    Evidence from usability studies can be more convincing than what you say. Even if you can easily determine the difference between good and bad designs, test them anyway.

  • 编写定量和定性可用性研究的任务

    All usability studies involve asking participants to perform tasks, but the correct way to write those tasks depends on the methodology you’re using. Good quantitative tasks are concrete and focused, while good qualitative tasks are open-ended, flexible, and exploratory.