User TestingArticles & Videos

  • UX原型:低保真与高保真度

    No matter which prototyping tools you use, the same tips apply to preparing a user interface prototype for the most effective user research.

  • Project Management for User Research: The Plan

    How to make a great UX research plan to document the goals, methods, and logistics necessary to repeat the study.

  • Observer Guidelines for Usability Research

    Let stakeholders help gather data during user research sessions. Customize this handout for observers to fit your situation.

  • Using Usability-Test Participants Multiple Times

    发现与使用相同的可用性测试中的参与者相关的问题多次,以及招聘可用性测试参与者的策略。

  • Employees as Usability-Test Participants

    招聘内部员工以测试用户界面应该是最后一个手段。在绘制任何结论之前考虑潜在的偏见。

  • Team Members Behaving Badly During Usability Tests

    当观察者提出不道德的要求或行为方式违反了适当的可用性实践时,研究者应该采取行动保护参与者。

  • Checklist for Planning Usability Studies

    Planning a user test? Follow these 9 steps to make sure you are prepared.

  • 游戏用户研究:有什么不同?

    Game testing researches the notion of fun. Compared with mainstream UX studies, it involves many more users and relies more on biometrics and custom software. The most striking findings from the Games User Research Summit were the drastic age and gender differences in motivation research.

  • 在可用性测试中将用户获取特定功能

    User testing works best if you don’t direct participants too much, but sometimes you need users to go straight to a target page. How to get them there?

  • 使用Microsoft Lestial Toolkit来测试视觉吸引力

    测量人们对用户界面的态度by a controlled vocabulary test: give users the list of product reaction words and asks them to select those that best describe the design.

  • 图标的可用性测试

    To ensure that people understand the meaning and purpose of icons, conduct multiple types of tests at various stages of the product-development cycle.

  • 使用真实用户的真实数据进行可用性测试

    Qualitative user studies benefit from using participants’ personal information, but asking for sensitive information requires preparation and consideration.

  • Test Paper Prototypes to Save Time and Money: The Mozilla Case Study

    低保真的用户测试Mozilla的支持网站的几个迭代快速显示了哪些用户界面元素最适合Firefox用户。

  • 迭代测试如何在Mozilla的支持网站上减少70%的支持电话

    使用数据挖掘和纸张原型的用户研究很快导致了世界上最繁忙的支持网站的可衡量成功。

  • 用于测试网站内容的实用建议

    What happens when people reach the web page that contains the information they seek? Don’t let the user experience fall apart on the content page. Use modified user-testing techniques to evaluate whether your content meets users’ needs and expectations.

  • Pilot Testing: Getting It Right (Before) the First Time

    Pilot testing (a session or two before the real test) helps fine-tune usability studies, leading to more reliable results.

  • Redesigning Your Website? Don’t Ditch Your Old Design So Soon

    测试你的网站的现有设计以及一些竞争对手的网站,可以为新的设计提供有价值的见解。竞争研究可以帮助您避免开发无法使用的新功能。

  • When to Use Which User-Experience Research Methods

    Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.

  • 通过向用户展示视频来展示大声思考

    向你的测试参与者展示一个1分钟的演示视频,教他们如何在可用性研究中大声思考,并给你更多有用的信息。

  • UX Without User Research Is Not UX

    UX团队负责为用户创造理想的体验。然而,许多组织未能在开发过程中包含用户。如果没有客户输入,组织风险创建失败的接口。

  • Running a Remote Usability Test, Part 2

    了解如何运行远程调节可用性测试。第二个视频介绍如何实际促进与参与者的会话,以及如何结束与团队的汇报、激励和初步分析。

  • Running a Remote Usability Test, Part 1

    了解如何运行远程审核可用性测试。第1部分涵盖与您的参与者和观察员开始的会话。

  • Catching Cheaters and Outliers in Remote Unmoderated Studies

    在远程可用性研究中,很难确定不应该参与研究的测试参与者,因为他们不符合概要或者不认真尝试任务。这在无节制的研究中更加困难,但它可以(而且应该)做到。

  • Can Market Research Teams and UX Research Teams Collaborate and Avoid Miscommunication?

    The total customer journey and user experience quality will benefit from considering market research and user research to be highly related, and to integrate the two, instead of keeping different kinds of research teams from collaborating.

  • Usability Testing with Minors

    Usability studies with children and teenagers are as valuable as any other user research, but require special attention to both participant recruiting and study facilitation. You can't act the same with kids as you would with adults.

  • The Case for Remote Moderated Usability Testing

    Remote usability studies can be run completely by software (unmoderated), or a human UX researcher can facilitate the study, even if the test participant is remote (at home or their own office, rather than yours).

  • Virtual UX Conference Q&A With Jakob Nielsen

    At the first Virtual UX Conference, Jakob Nielsen answered participant questions about topics ranging from user-experience careers and skill development to foldable smartphones and the future of user interfaces.

  • Qualitative vs. Quantitative UX Research

    Qualitative and quantitative methods both have their place in user research, but they address different issues in the UX design process. Understand the differences to pick the right method to learn what you need.

  • 3rd Pillar of Usability Testing: Skilled Facilitator (video 3 of 3)

    为了从可用性研究获得有用和有效的结果,需要熟练的辅导员,避免偏见测试,同时确保用户舒适。谁可以正确地解释参与者的行动和陈述。

  • 第二支支柱可用性测试:适当的任务(视频2的3)

    要从可用性研究中学到有用的东西,您必须让测试参与者执行代表典型用户目标的任务,同时避免由于给出过详细的指导或提示而导致的偏差。

  • 1st Pillar of Usability Testing: Typical Users (video 1 of 3)

    The foundation of valid usability studies is to recruit representative test participants: you should test with users from your target audience.

  • Between-Subject vs. Within-Subject Study Design in User Research

    当我们测试两个(或更多)设计时,有两种方法来构建用户体验研究:我们可以让不同的人测试每个设计,或者我们可以在所有条件下重用相同的用户。每种方法都有一些优点和问题。

  • 30年折扣

    30年来,在预算紧张的UX设计项目中,改进可用性的建议一直是不变的:5个用户的简化用户测试、纸上原型的早期测试和启发式评估。

  • 使用敏感数据进行用户测试

    How to conduct user research for systems with confidential or otherwise sensitive data, for example in domains like healthcare or financial services, where it can be problematic to record screens or otherwise share the user's information.

  • 形成性与总结可用性评估

    可用性测试和其他用户体验评价方法可以分为两大类:形成性评价和终结性评价。两者都有各自的位置,但在设计生命周期的不同阶段,它们有不同的特点,例如在一个好的研究所需的测试参与者的数量上。

  • Usability Testing with 5 Users: Information Foraging (video 3 of 3)

    可用性测试与野生动物觅食的方式类似:我们试图找出用户界面的设计缺陷,必须优化一系列研究以获得总体收益,而不是在任何一项研究上花费太多。

  • How To Setup a Mobile Usability Test

    移动可用性测试中有很多元素涉及。在此视频中,我们将通过一个示例测试设置,包括必要的设备,并讨论如何为测试做准备。

  • 5位用户的可用性测试:ROI标准(视频2/3)

    The number of test participants for qualitative usability testing that optimizes return-on-investment is determined by 2 parameters: the facilitator's observational skills and the design team's speed when generating the next design iteration.

  • 如何测试视觉设计

    像字体和颜色这样的视觉设计细节会对整个用户体验产生微妙但重要的影响。使用对这些效果敏感的研究方法来测试你的视觉设计。

  • Usability Testing with 5 Users: Design Process (video 1 of 3)

    Formative usability testing is best done with a small number of study participants, so that you have time and budget to test more design iterations of the user interface.

  • How and Why to Recruit Backup Participants (aka “Floaters”) in User Research

    Sometimes you should intentionally overrecruit test participants for one-on-one user-research studies. Backup participants must be recruited according to the same screening criteria and paid at least as much as regular participants.

  • 捕捉问题参与者在远程未经请访的研究中

    Identify outliers, cheaters, and professional participants and remove their data from your analysis.

  • Remote Usability-Testing Costs: Moderated vs. Unmoderated

    确切的费用会有所不同,但一项不降低5人参与人数的研究可能比一项适度的研究便宜20-40%,并且可能节省大约20个小时的研究时间。

  • 基准测试:跟踪指标

    Quantitatively evaluate a product or service’s user experience by using metrics to gauge its relative performance against a meaningful standard.

  • 远程主持可用性测试:如何做

    良好的远程主持测试的关键是要有充分的准备和组织。遵循以下7个步骤确保你的研究成功。

  • 远程审核可用性测试:为什么要执行它们

    远程未经发出的可用性测试如此快速且容易,某些团队使其成为唯一的评估方法。但不要害羞远离其更强大的替代方案,远程审核的可用性测试,可以为您提供更多信息,也是廉价的。

  • 可用性测试101

    用户体验研究人员使用这种流行的观察方法来发现设计中的问题和机会。

  • Unmoderated User Tests: How and Why to Do Them

    运行未拨出的可用性测试的6个步骤是:定义研究目标,选择测试软件,写任务说明,试验,招聘参与者,并分析结果。

  • 未降级可用性测试工具

    Many platforms for unmoderated usability testing have similar features; to choose the best tool for your needs, focus on the type of data that you need to collect for your goals.

  • Setup of an Eyetracking Study

    If you’re planning on running your own eyetracking study, pay attention to equipment, supplies, and placement to ensure high quality data.

  • How to use Screening Questions to Select the Right Participants for User Research

    为了招募合适的用户体验研究参与者,在不透露研究目的的情况下评估人们的特征。

  • '我们的用户是每个人':为大型用户受众设计大规模市场产品

    Even if your target demographics are very broad, you should still identify specific groups of users within that audience to use for UX research and design.

  • 沉默科学:故意沉默作为一种适度技术

    Keeping quiet is a powerful moderation technique for user interviews, usability testing, and workshop facilitation. Well-timed, deliberate periods of silence elicit thoughtful, accurate responses and insights, and build trust with participants.

  • Usability Testing with Minors: 16 Tips

    To guarantee an effective study with users under 18-years old, recruit extra participants, design a child-friendly lab, prepare a plethora of age-appropriate tasks, and avoid being too authoritative.

  • ‘But You Tested with Only 5 Users!’: Responding to Skepticism About Findings From Small Studies

    “那只是一个人”和“我们真正的用户不是那样的”是对定性可用性测试结果的常见异议。主动解决这些问题,以确保你的研究是有效的。

  • 对象之间的受试者之间的研究设计

    在用户研究中,组之间的设计降低了学习效果;重复测量设计需要更少的参与者并最大限度地减少随机噪声。

  • 卡排序:揭示用户的心理模型,以获得更好的信息架构

    卡片分类是一种用户体验研究技术,用户将主题组织成组。使用它来创建一个符合用户期望的IA。

  • 用于协作排序用户体验发现和设计思想的关联图

    Affinity diagramming has long been used in business to organize large sets of ideas into clusters. In UX, the method is used to organize research findings or to sort design ideas in ideation workshops.

  • Usability Test, Even When You Know the Answer

    可用性研究的证据比你说的更有说服力。即使你可以很容易地确定好的和坏的设计之间的区别,测试他们无论如何。

  • Writing Tasks for Quantitative and Qualitative Usability Studies

    所有可用性研究都涉及要求参与者执行任务,但写出这些任务的正确方法取决于您所使用的方法。良好的定量任务是具体和集中的,而良好的定性任务是开放式,灵活的和探索性的。