Intranet Usability Guidelines: Findings from User Testing of 42 Intranets

3rd Edition

Improving the usability of your intranet will increase employee productivity, knowledge, satisfaction, and collaboration. These reports outline detailed recommendations for enhancing the intranet experience from both and employee and business perspective, based on our observational research studies.

This series includesnine reportson specific topics and presents782 guidelines. Discussions,938 screenshotsof intranets, charts, and illustrations supplement the findings.

Buy individual reports, orsave 48%when you purchase all 9 volumes together: in total1505页constituting a complete intranet usability library.

Individual Reports

What’s new in the 3rd edition?

The third edition contains additional recommendations and examples — increasing from 614 to 782 guidelines based on research conducted at 15 new companies (plus the 27 from studies for volumes one and two.).

This edition also covers new topics, including:

  • Social networking
  • Different IA models
  • Faceted search and navigation
  • Knowledge sharing
  • Intranet personas

Research Method

在这些的信息reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:

  • One-on-one usability testing
  • Field studies, during which we followed and observed employees as they went about their normal work

Hundreds of people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).

In addition, Volume 2 and 9 include findings from data obtained from surveys given out at multiple Nielsen Norman GroupUsability Weekconferences to intranet designers.


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