Attending this course and passing the exam earns1 UX Certification credit, which also counts towards the optional交互设计Specialty.
Learn more about NN/g'sUX CertificationProgram.
UX Deliverables
Effectively communicate UX design ideas and research findings to managers, collaborators, and other stakeholders.
主题涵盖
主题涵盖
- 有用的可交付成果
- Personas
- User journey maps
- Site maps
- Flowcharts
- 线框和原型
- 线框
- 样式参考线
- Usability reports
- Research reports as documents, videos, and presentations
- Using deliverables to manage UX
- Communicating UX value
- 记录进度
- 关注决策过程
- 为此目的选择正确类型的可交付
- 确定观众及其目标，期望和需求
- 认识和适应发展和项目阶段
- Considering UX maturity and how it should affect deliverables
- Ideating and collaborating with a multi-disciplinary team
- 从利益相关者获取买入
- Communicating UX with developers
- Working with external clients and internal team members
- Anatomy of an effective deliverable
- Identifying the context
- 确定目的
- 提出调查结果和证据
- Communicating actionable solutions
- Gauging and measuring deliverables’ success
- Using appropriate levels of detail and fidelity
- From sketches to rich visualization
- 诠释的最佳实践
- Communicating complex interactions
- 可交付生命周期
- 在整个项目中更新可交付成果
- History and tracking design iterations
- Agile and Lean UX Deliverables
- Sketches as deliverables
- 样式参考线
Format
Format
The course is in lecture format with group exercises to reinforce the learned principles and guidelines.
用户体验认证学分
用户体验认证学分
参与者评论
参与者评论
"Both a great overview and insightful review of most deliverables. Great tactical tips. Very dense so come prepared for a big day."
Maxime Delavergne, Cisco
“非常非常强烈的课程，充满了真正有用的信息，以帮助了解使用什么以及何时。大量的新东西也是！”
威尼斯胆怯，金钱咨询服务
"Exactly what I needed — a robust tool set for convincing the decision makers and our company what is best for the users. With this arsenal, data will now triumph over opinions!!"
Nora Kohnfelder, FedEx Ground
“对于加入或在中等大型组织中加入或工作的UXERS非常有用和相关。我们如何向其他背景向其他背景呈现结果，而不是用户体验？”
Rune Tost, Maersk Group
More Participant Comments
“实际，真实的例子和对话。到目前为止，这是最重要的！”
Nadia Malik, Johns Hopkins Applied Physics Lab
“值得花满8小时! Covered deep dive in information about UX deliverables, really appreciated for sharing great tools and resources. Every single content was worth knowing that I can go back and use well at work :)"
Rachel Park, AXA Asia, Hong Kong
"Great course! Loved the content, pace, discussions, exercises, everthing!"
Williams Garcia, GE Oil & Gas
"Well delivered and insight packed course. Very happy I chose this course — it was engaging and exceeded my expectations."
Michaela Karem，Jhu / APL
“我很喜欢这门课。它是伟大的初学者，但也加强了经验丰富的用户体验顾问的原则。我觉得集体练习是一个很好的方法，可以互相交流思想。”
Lindsey Eom, Senior Consultant, Protiviti
"Excellent course, the content provided valuable insight into better ways to deliver the content to the right audience."
Chris Price, Cerceta Ltd.
“尽管我可能不会创建可交付成果，但我学会了如何解释可交付成果和发现。非常有价值的洞察网页设计是如何传达的，等等。谢谢
苏珊埃里克森，喜达伍德酒店及度假村
"I found the content on guiding feedback extremely helpful and transferable. Page did a good job of moving through a lot of content but making it digestable and complete."
Aleson Rietow,National Outdoor Leadership School
"Great information on how to tailor deliverables to specific stakeholders and how to pick the deliverable best suited for the job."
Jillian Larson，Grubhub
"The company I work for is seeing a greater need for UX. This course helped me to see different options in deliverables to effectively communicate with each audience."
Shawn Hudgins, Cru
“一个很好的课程，并提醒你真的需要了解你的观众（也在内部）来传达你对调查结果和改进的渴望。”
Ingvill Kjørlaug, SKAGEN Funds
"Great examples to demonstrate the lessons."
Ethan Weitz，Wisdom Edge，Inc。
“佩奇有一些非常简单的策略来帮助我处理许多实际案例。”
Sabrina Alaimo，多伦多
"Finally understand all the terminology and reasons for these deliverables that I've been reading about on the web."
Cyril Philliposi, Toronto
"My favorite class during the entire conference — it has the perfect pacing between instruction, example, and activities."
Lisa Crowley, Aras Corporation
"Great facilitator — very clear and able to guide discussion. Organization was spot on. Slides were so descriptive, I barely had to take notes. The hands-on stuff was super helpful."
Lindsay Johson, HMR
“课堂活动和示例提供了适量的详细信息，以帮助我学习如何自己复制这些可交付成果。”
加州大学城分校贝耶先驱报
“非常有趣和实用的课程。对用户体验交付成果、真实提示和案例的全面概述。”
Maria Alejandro Marvlanda, Yuxi Global
"This is a great course, the knowledge Kim has is amazing."
Anil S Chauham, London
"Courses and instructors like Page are why I get excited to attend NN/g. The class covered enough basics to dive into greater depth without feeling too basic."
Hsin-Fang Wang, SDL
"Very clean presentation of the various deliverables used by UX folks. Enjoyed the focus on usability findings report."
Lillian Lee, Publicis Media
“现在我真的可以更好地与我的团队、开发人员和PO沟通了。这门课给了我所需要的工具。”
Catalina Vasquez, Mining Tag
"You don't always know how to present your work? This is the course for you. I discovered a lot of ways to put the work in the best format to my audience."
“这门课程提供了很多实用的建议、工具和UX可交付成果的例子，这些都可以在我的工作中立即使用。佩奇是一位友好、迷人、知识渊博的演讲者。”
Gabriel Rowold, General Dynamics IT
"This put a framework to all previous knowledge I had, completing my skills to properly identify the right activity intended for each situation."
Manuel Cervim，Philip Morris International
"Great course to wrap up the five days — It brough all the great stuff we heard together so that we can clearly communicate our UX strategies with partners and stakeholders back at work."
Kathryn Wyle
“很高兴没有”什么“要做，但”为什么“做和研究导向的见解，而不仅仅是案例研究。”
Flora, IBM London
"Really good overview of each deliverable and when to use which — exactly what I wanted from the course. Kim was very well organized."
Jamie Wolf, Dolby Labs
"Great hands-on course with an instructor who is clearly an experienced practitioner."
Amee Weisher, Embrace Home Goods
“到目前为止最好的演示者！伟大的材料。灵感新的方式看我们每天做的东西。”
Omar Filippelli, Folsom, CA
"Fantastic course — content rich, relevant, engaging and applicable. I'd recommend!"
伊曼·迪亚拉，思科
“[]课程概述了各种可交付成果，技术和策略如何在不同的上下文中解决任务。”
Alina Riskute, Telia
"Great class for people working with app or product development. You will get super-good tips and learn how to improve your sketching and user flow skills. The usability report part will help us a lot in communicating our findings in a better way."
Johan Arnesson, Episerver
“凯特是一个惊人的教练。她与观众的参与是伟大的，她的交付既有趣和教育。”
丰富的罗斯，钟声
“我最喜欢的课！基姆太好了！很好的主题、小组讨论和内容。”
Jamel Momon，Cheetah Digital
"It was so valuable even if you already work w/ deliverables. You'll can find a much more professional way of improving your delierables as a ux."
Bruna Rives, Ac Branding
"Exceptional content with real examples and hands on scenarios helped the content stick."
Tim Putt, Adventist Health System
“无论你是新的ux还是经验丰富的退伍军人，这门课程会给你一个伟大的提示以及最好的做法。”
Sarah Walczynski，国家金融
“我喜欢轻量级可交付成果背后的想法。这些想法将使我的团队能够合作更多。”
布拉德利·莫尔塞达，加利福尼亚州圣地亚哥
"Well structured and the right amount of detail. I am a UX manager and will use this to support my team and guide them on which deliverables to use and the quality I aspect from each."
Steven York
“良好的包装知识和洞察力，很容易转让到我自己的工作。”
曼驰大学John Walker
"Page is super in presenting complex information in a nice and knowledgeable way. Also hands on sessions are a good balance."
Moris Schandert, Zooplus AG, Germany
"I really loved the pallet of deliverables that I get from this course and you delivered all very skilfully, I enjoyed the course a lot."
Azita Hasseni，CJE股份有限公司，德国法兰克福
"This course has built on previous NNg courses. It has been extremely informed about what to show and to whom. This will be a great asset in my "tool box"."
莎拉·戴维斯,利盟
"Instructor was knowledgeable and great speaker. Loved the class!"
Amla Kordre, Nestle Purina
“练习和讲座的完美结合。优秀的教师授课。感谢您提供了正确的工具细节，使其具有危险性。”
Karen Renner, Nestle Purina
“一个有效的巡游UX交付, clearly delivered and with enthusiasm from Page."
Jamie Byrne, Financial Force
“谢谢你一个非常有洞察力的8个小时。我将能够申请我公司学到的大部分。”
Rita Feldman, College of American Pathologists
“我发现审查/构建可用性研究报告很有价值。因此，我将集中精力改变我们报告研究结果的方式。谢谢！“
Jared Raul，撒玛利亚人部委
"Excellent session — thoroughly grounded in the core disciplines, touching just enough on each to form a clear composite of a useful, smart UX design deliverable. Extra special point for using the term "vestibule"."
Mark Tatara，Staywell
"Like all the other speakers, Page is exceptional and bring a lot of knowledge about current practices and his delivery is entertaining and engaging."
Mera Mistry, Crate and Barrel
“与佩奇·劳布海默一起参加本课程后，我对有效交付文件有了更大的信心。这正是我作为一个新的UI/UX设计师所寻找的。我很喜欢这门课的信息量。我很欣赏特蕾丝：她非常乐于助人，并且用文章和资源丰富了topis，并且关注每一个问题。非常感谢你们俩。这两天过得很和谐。”
Ebtihal, Saudi Arabia
"This was hands down the best UX course I've taken since my intensive UX design/UX research bootcamp a few years ago. I've mostly been during research these past couple years but it's important to me to stay on top of my design skills. This course was a good refresher on common methodologies and best practices. It brought me up to date on the field's thinking about artifacts like personas and journey maps. Most importantly, I learned which things I should stop doing. I also learned some new things and gained a better perspective and understanding of how to be an effective and responsible designer."
Tomi Obikunle，Skylight Digital，芝加哥
“佩奇是个很棒的教练。课程的内容节奏很好，并且以一种非常有用的格式交付。我强烈推荐这门课，尤其是那些必须直接与客户合作才能影响决策的人。”
Rachel Weatherly, Booz Allen Hamilton
“在那里的所有内容都良好的概述和最佳实践。会推荐！”
Marijana Pivac, Typeqast, Split
"The course gives a very good overview of typical UX deliverables."
Eirik Grinde，Bouvet，奥斯陆/挪威
“本课程全面概述了主要的用户体验交付成果，并提供了一些即时提示，您可以立即收回并应用到您的工作中。”
Natalie Dewhirst, Blue Cross Blue Shield of TN
"I really loved this course! Having no design experience I could still incorporate what I do in my job as a process architect to build usability experience. I learned alot in this class!"
Kastin交易，Hitachi Rail，伦敦
“我在一个夜间监管的领域（医疗保健）工作，所以我们所做的工作不能总是那么精干，但佩奇给出了一些快速而小的建议，让我们更加灵活！”
瑞安·福兰德，普莱梅拉蓝法，华盛顿州蒙特湖台
"This course was extremely valuable. Page condensed complex process in a simple way. I loved the group activities and feel that I have a lot of takeaways I can immediately apply to my team and organization."
KENDRA DAVIS，品牌品牌，匹兹堡，PA
"Loved the breadth of material covered in one day. It was explained in a way that felt approachable and applicable even to a small design department."
Lauren Zelanko, Branding Brand, Pittsburgh PA
“谢谢，这有助于清楚地遵守可交付的可交付物 - 在可交付成果中也”清理“垃圾。”
Natalie Wiesenhuegel，奥斯汀TX
"Much more in-depth than I originally thought it would be. Tons of things I learned I was doing wrong or could do better. Glad I chose this class."
Ryan Johnson, USAA, San Antonio TX
"The UX deliverable's course is great for increasing your current toolkit. Event if you have a foundation in deliverables, Page equips you with a range of useful opinions depending on all sorts of diverse situations."
Cara Embry，Usaa，San Antonio TX
“我喜欢REC的实用性。它为如何使可交付成果更有效提供了明确的指导：做什么，不做什么，以及更全面的实例。”
John Poeschl，Slalon，圣路易斯，莫
“尽管我每天都在生活，呼吸UX，但能跳出日常工作，沉迷于更多的例子、新技术，总体上恢复整体面貌，真是太棒了。”
德克萨斯州奥斯汀HID Global Shilpa
"A highly useful course for improving your ability to not only produce high quality UX artefacts but ensure that they are incorporated into your future work and not forgotten."
Nathan Cocks, Tundra, Melbourne, Australia
“我肯定会鼓励大家参加这门课，我真的很喜欢这门课的内容不仅是关于可交付成果本身，而且是关于如何以最好的方式与他们沟通，以便有效。这给我的日常工作留下了非常宝贵的建议。“我爱死它了！”
Rebecca Tarozzi, 9Spokes, Auckland, New Zealand
“这门课已经审查我和eye-opener as well. My knowledge has been validated and at the same time I learned a lot of new things that I can't wait to apply to my work!"
Danalee Loprandado, GCash, Metro Manila, Philippines
"Very insightful perspective on the purpose and value of different artifacts; it helped validate why I am creating some of these artifacts and also introduced others that I should consider. I particularly enjoyed the design feedback framework in terms of eliciting useful and focused feedback from different types of stakeholders."
詹森李，诺斯罗普格鲁曼，弗吉尼亚州斯普林菲尔德
“对于考虑这个课程的人来说，我是带着几年的用户体验经验来到这个课程的，但我觉得即使有了我的经验，我还是能够在我的用户体验工具箱中添加一些新的工具，并塑造一些我已经拥有的工具。准备好互动和参与课程，我也喜欢分组课程。这有助于保持你的注意力和专注-不像一个虚拟类，只有一面或预先录制
斯科特迪克森，ACS技术，佛罗伦萨，SC
“这是我的第一个NN集团课程，我有一个很好的经历，内容很有用，给了我日常挑战的很多见解。会议期间网络的机会也是一个很好的观点。我肯定会加入其他课程。我肯定会加入其他课程未来。”
拉斐尔利马，下一场比赛，赫尔辛基，芬兰
“非常实用的内容-交流用户体验和用户体验质量本身一样重要。”
杰奎琳巴特勒，金伯利克拉克，亚特兰大乔治亚州美国
“这是一些更常见的UX可交付成果的高级高级概述，以及每个人都建立的指南/提示/最佳实践。我喜欢该页面在处理利益相关者以更有效地沟通的情况下纳入一些”软技能“提示the deliverables. The entire course was presented from a framework of approaching the "design" of your UX deliverables just as you would any other type of design project -- i.e., know your audience, keep it simple, focus on actionable goals, and pick the deliverables/strategies that work best for the specific situation. So glad to have experienced another great NN/g course with an outstanding instructor!"
Amy Harvey, Self Employed, Blacksburg, Virginia, USA
“动手！用户体验交付成果需要适当沟通，否则就会失去影响。这门课告诉你怎么做！”
Mike Linskey, Salubrious Ltd, Cardiff, Wales
“理论和现实例子的完美结合。很多关于UX交付工具的好提示。非常有助于您根据上下文了解各种选项。”
Meher Jamil，GE Healthcare Life Sciences，瑞典
UX professionals produce a wealth of sketches, diagrams, reports, data, and artifacts. It’s critical to make these and other deliverables understandable, actionable, and persuasive.
Learn the standard formats, and how to create effective deliverables for both your design ideas and user research findings. Make your deliverables clear and persuasive for all stakeholders, including: managers, clients, and developers. Learn how to manage and advocate for UX through by demonstrating value, documenting progress, and obtaining buy-in from decision makers.
改进关键的可交付成果，例如：线框和原型、用户旅程、流程图、人物角色、演示和可用性报告。在本课程中，您还将与其他与会者创建、共享和评论文档；接受指导老师的指导，让你准备好立即创造有效的可交付成果。
Aaron Gillihan
家居仓库