Attending this course and passing the exam earns1 UX Certification credit, which also counts towards the optionalUX管理专业.
了解有关NN / G的更多信息UX Certification程序。
设计：扩展UX设计和用户研究
定义，共享和实施设计和研究操作
主题涵盖
主题涵盖
- 介绍设计
- 什么是设计？
- DesignOps Thinking vs. DesignOps the Role
- Designops角色的职责
- 缩放设计团队
- Common team models and roles
- Evolving team structure over time
- 寻找和建立合适的技能集
- Implementing PeopleOps
- Scaling UX Work
- 缩放和共享设计系统的方法
- 建立UX见解的研究储存库
- The evolving role of ResearchOps
- 共享工具和用于缩放工作流的平台
- 缩放UX影响
- Defining quality design
- Measuring UX design impact
- 教育并使那些团队以外的人
- 在您的组织内实施设计
- 设计实践以解决当前挑战
- 对齐您的团队如何证明Designops投资
- Helping your organization understand the value of DesignOps
Format
Format
本课程围绕行业示例和案例研究建立。课程的基础是一部讲义格式，一些小组练习练习应用所学到的概念和指导方针。
UX Certification Credit
UX Certification Credit
Participant Comments
Participant Comments
“结构和内容很棒。将案例研究作为其他组织如何实施设计的例子。获得关于如何构建的想法，为您的团队进行构思的想法以及帮助团队成员Excel的真正有价值的课程。
Erica McCoy, CUNA
"Hit every pain point we've been experiencing in our journey, very applicable."
阿尔文·博瓦拉
"Best course so far!! The instructor was very knowledgeable and paneled a huge amount of information into less than 7 hours. She insightfully answered questions from attendees and she ensured there was valuable information and techniques for a wide range of positions and organizations. This course would benefit anyone at any level."
Laura Peters, Frederick, MD
"I've worked as a User Researcher for 7 years and this class just blew my mind. It covers so much, gives many examples and details of how other companies scaled their design and research practices, helps you ask yourself the right questions, ... It's a real mirror. It'll take me time to digest it. And much more time to try and implement it. This'll keep me busy for the next 5 years. Thanks again."
Mathieu Bernimont, SNCB, Belgium
More Participant Comments
"This course was extremely relevant and bang-up-to-date with how to begin to engage with DesignOps in your own organisation."
凯瑟琳啤酒，AQA
“内容超级良好。它加强了我们做了很多事情，同时显示了我设计团队/流程演变中的下一步的下一步。案例研究非常有洞察力和帮助看看如何在成功以规模执行的公司在实践中采用概念和框架。“
Jonathan Vella, Hotjar
"Rachel is a brilliant presenter and everything she shared has been an eye-opener, encouraged me to be able to go back to work and try implementing straight away. Highly recommend this course."
Pavitra Sirse Tandon，Smartbox Group，Dublin
“爱凯特！什么是一个伟大的演讲者！非常有信息的课程，非常知识渊博的教练。”
Kuntal Patel，DMI
"Very insightfull and full of usable advice on building the right skillset and scaling teams."
Vladimir Koncar, Kiwi.com, Zagreb, Croatia
“这正是我需要的课程！很高兴听到其他人的经历，看看我们共享类似的经历，我们并不孤单。再次感谢。”
Marysia，Estates Gazette（RBI / Relx），伦敦
“如果您为一家拥有的公司工作，这课程为您而言，这课程非常适合您，因为它教导了如何以最佳方式发展这些团队，以避免在大型团队上的一些常见问题。如果你是一个（或非常小）的团队，你的团队还没有准备好设计。这是一个很好的信息，但不是你能在一个小团队中实际实施的东西。“
Ashley McWilliams，杰克逊，美国
"This course is great for anybody who is looking to either begin to scale their design teams or bring a better structure to existing design teams of any size. The course was delivered in a really engaging way by Rachel Krause who was supported by Kate Kaplan. I have come away with so much knowledge and confidence to grow my team and nurture a design culture throughout our whole company. Thank you for a fantastic course — I would highly recommend to anybody looking to push design to the forefront of their company ethos."
史蒂夫杰克逊，Applaud解决方案
"This course was meant for me! It really helped to validate what I was already doing and gave me great ideas to take back to work."
Ashley Riner, Eastman Chemical
“众所周心的信息。特别是有用的案例研究。”
Leslie Humphreys, Baltimore, MD
“本课程是创建一个可以解决任何东西的超高效团队的终极工具包。”
Chase Wing, Vera Bradley
“这是我拍摄的最有用的会话！我的笔记充满了外带，以改善我的惯例。它还验证了我的招聘和指导技巧。”
Stacey Laurel, Corporate One
“精彩的交付 - 激发和知识渊博。谢谢！”
Jason Treulloch，坦帕FL
"There was a lot covered in the class, I think I got some good techniques to try things to think about as we scale the design practice at my company. I almost think it could be a 2-day class. It's also such a new concept, I think it's hard to narrow down the course material. I think this would be great for managers & hiring managers as a jumping off point for their organization."
“真的有助于给出一些真实的世界例子来说明设计的OPS如何以不同的方式实现。很高兴收回在团队中实施的想法。”
Sarah Waters, Commify
"Amazing course! Great examples of case studies, interesting exercises. As DesignOps is a new term and there's a lot of information, I think it could be a 2 day course. The course helped me to understand what and how we can improve in our organization as UX team to bring more value to the business, but also to facilitate and make our work more efficient I'm finishing the course with many new ideas and more power and energy to change things. Thank you."
Katarzyna Potyrata,菲利普莫里斯国际公司,Krakau Poland
“这是我局势相关信息的雪崩。”
帕特里克，欧洲委员会
"Super session. Gained a lot of applicable information on how to scale our design teams."
Joel Laumans, Schiphol
“在框架，规划和工具中是一个非常详细的综合课程。必须用于扩展设计团队。”
威廉屁股v。格尔德，标准银行，迪拜
“很棒的概述。很高兴得到你所觉得的所有这些东西，以清晰的方式被注意出来。”
Koen Schellekens，徒步一
"This class was super informative. It was really helpful to peek into how other companies are going about implementing DesignOps."
Amber Allen, Greenway Health
“我加强了我的知识和假设。我获得了新的提示，以适用于公司可以帮助我们以重要的方式改善我们的流程。”
Fabiola Arrivillaga, Smartmatic International
"Definitely a great course! Appreciate all the insight!"
Bill Margiotta, Discount Tire, Phoenix, AZ
“不同组织和行业的策略和策略的伟大品种。路线图行动计划非常有用。”
Kristin Sundermeyer, McGraw Hill
“这么多想法要回到我的组织。将推荐这门课程给我的其他人。”
Jeremy Culp，我们的日常面包，宏伟，MI
“良好的成败战略基础 - 特别是在企业层面应用时。”
Jack Carpenter, Waters Corporation
“谢谢凯特！我以为你做了一份伟大的职位，材料真的很有价值。”
Mary Hutson, J.B. Hunt, Bentonville, AR
“我真的很喜欢不同组织如何应用于您所涵盖这些概念的所有示例。”
Kelsey Grant, GE
"This was a very informative and energetic class. It is rich with examples and Kate is thoughtful and insightful when answering questions."
Lisbeth Kozy, Northrup Grumman
"The net you spread in this course was wide enough that I think at least some of the content was useful for everyone, regardless of their current DesignOps model. The tools and case studies you shared were by themselves worth the price of the class (not to mention all the other great content). Thank you!"
Sterling Koch，Data Stax
“这对我来说是超级相关的，因为我负责缩放一个非常年轻的设计团队。我期待着在即将到来的一些挑战面前。”
布伦特桥，Shipwell
“缩放突破的现象工作并使这项工作实际上。我发现它同样像过去3个NN / G会议一样乐于生意。”
Sophia Goreczky, Synopsys
"I would recommend this course for anyone looking to get into UX management or just to help the UX team they are a part of grow more smoothly. The course was very well paced and I felt the class flew by while I learned a ton of information. Great use of practical exercises to keep everyone engaged and provide networking opportunities."
Samantha Bollmann, Citizens Bank, Boston, MA
"Great course with relevant content applicable to companies on any level of UX maturity."
Norma Argonza，Procter和Gamble，SãoPaulo，巴西
"Great course to bring a design team to the next level(s), from which ever level it is!"
Louis-Philippe Bellerose，Bellerose XD，加拿大
“这一课程是一种令人难以置信的新见解来源，即使你从头开始组织一个团队。”
Leandro Rezende，巴西人至高无上法院，巴西利亚/巴西
“这种内容丰富的课程填补了实际的例子和练习。Rachel正在参与，知识渊博，并响应我们的问题。我印象深刻，并且觉得准备改善我们的组织的研究方法 - 一天幸福！”
丽贝卡布莱克斯顿，亚利桑那大学
"The DesignOps course was phenomenal. It really helped solidify and fill in the blanks on some of the knowledge I had picked up organically so far, and I left the course with a ton of things to think about and investigate further."
Tess Dixon，ConcéNast
“这超出了我对广泛理解设计和研究行动的预期，并给了我很多咀嚼和探索前进。”
Cary Euwer，无所畏惧，巴尔的摩，MD美国
“这绝对是惊人的，该课程涵盖了所有主题来扩展设计团队深深的潜水，有很多情况，框架和例子，我绝对有很多工作在明年玩得开心。”
Lariane Rossanese, Berlin
"Although I'm at a Director level, I don't have all the answers to grow and maintain a highly talented team producing at speed ad quality, and the DesignOps course has given me guidance to implement high-impact changes to a large team of designers (over 45)."
Juan Madrigal, Huge Inc, Medellin/Colombia
“我在本课程中获得的知识可能会挽救我的时间耗资低效和无效的过程。现在我知道所需要的，何时和谁到盟友，以便向前移动UX倡议。”优秀的课程！“
Jason N.，数据基础，Albuquerque / USA
“雷切尔是一个伟大的演示者。我从未预计从一天的课程中学到这么多，但案例研究是如此富有信息。在本届会议之后很多。我的大脑在火上就会着火了！”
Simina Megyes，Syneto，罗马尼亚
"Liked everything, strongly suggest this cause."
Arjun，Target澳大利亚，墨尔本，澳大利亚
"If you are leading and shaping a modern Design org, this class is for you."
Jean Fujita，HMH，芝加哥
"Rachel and team did a great job leading this class. Awesome!"
Chris Rigdon, Boehringer Ingelheim
“伟大的促进者和最新的案例研究。所有公司/团队规模和成熟的有用和适用的工具包和框架。”
Antonio Sutjiadi, Papermint, Wheelers Hill
“喜欢案例研究，帮助我们看看其他组织如何应用设计流程。”
Stevy Georgiadi，Architechts，雅典/希腊
"I loved the DesignOps course, it was a very clear route on all the points to keep in mind when starting to practice DesignOps in our companies."
Eugenia Casabona，Mulesoft，阿根廷布宜诺斯艾利斯
"Thought that this was a great session! Great overview of the topic and appreciated the moderator’s energy throughout and the incredible helpfulness from Therese!"
Marissa Fread, Sun Life
“雷切尔提供了一个伟大的虚拟课。她做得很好地平衡外向的需求，同时防止他们像我这样的内向上介的经验。她成功地走路而没有分心。这些活动的虚拟适应似乎使突破比生活更好，逻辑闯入自动工作和团队工作组件。内容立即有用，给了我弹药来说服ux是一个合法的科学。她的能量保持着兴趣和参与观众。她甚至会照顾那些让她，演示和NN / g作为一个整体所以抛光和可信的小细节，如照明，相机角度和背景。布拉沃，我是粉丝。“
Sophie Daudenarde, Boston
"This was a very insightful and valuable course for me and my design team, with many extremely relevant topics, advices and suggestions for successful next-steps. I would fully recommend this course anytime!"
Ivana Randelshofer，Ubisoft，德国杜塞尔多夫
“有价值的和可操作的知识来收回，开始，并对你的团队产生影响。”
Scot Przybylski, Nutrien Ag Solutions, Denver
“尽管远程研讨会，我受到雷切尔的展示主题的兴趣。几乎聊天中的所有问题都在回答，在突破室里有足够的时间与参与者讨论他们的经历。”
Caroline Bock，员工，德国
“这是一个很好的会议，凯特涵盖了我之后的所有主题。在课程中，我有这么多想法，我可以为我的团队和能力带来。”
Vikas Bhutani，Telstra Purple，墨尔本，澳大利亚
“我会鼓励任何正在进行缩放设计的组织，以参加本课程，因为它提供了对所需的观点以及别人如何完成的观点！”
Ming Ting, Singapore Govt Agency, Singapore
“我很享受这门课非常!凯特是啊esome! I highly recommend taking this class to those who do not know a lot about the topic and they want to build foundational knowledge driven from research and case studies."
Areej Aljarba, Riyadh, Saudi Arabia
"Rachel and Kate were extremely engaging and interactive throughout this course. Not only was the content insightful, it was very applicable through exercises, as well as case studies to show the variety across different companies. Thanks for all the knowledge! Would highly recommend!"
Kat Richards, Hoffman York, Milwaukee, WI
“总的来说，一个很好的课程，具有许多有价值的掘金和伟大的工具/技巧，可以应用。喜欢技能映射，并将立即实施:)谢谢雷切尔和凯特！”
Tracy Tong, Aviso Wealth, Vancouver
"This course provided great conceptual frameworks as well as practical templates that I can make use of immediately in my job."
Chris Wrenn, Adobe, Seattle
"When design team become bigger and you have no visibility on your team: capability development, design quality and more .. you should consider design ops to build and manager design team to build value of design at scale. Skill mapping radar chart is very INTERESTING for me. I will use it to identify our design team."
Mungki Sulistiono, PT TELKOM INDONESIA, Jakarta Indonesia
"The speaker and the course were brilliant. I found the deep and wide experience of the speaker constantly insightful. That coupled with the relaxed human and humorous manner in which the course was delivered a delight and memorable! I look forward to more from the speaker - sold! :D"
Mo Almass, Apteco Ltd, Birmingham, UK
"The course is full of practical tips, tools, templates, and case studies. Whether you're a small fledgling design practice or a large scale team, you will find valuable takeaways in this course."
Homaxi Irani, SEEK Asia, Hong Kong
"It's a great course when thinking about all of the design disciplines and considerations when scaling teams. Very comprehensive with good resources to follow up later. Great job."
詹姆斯哈菲尔德
“学到了很多关于建设和扩展设计团队和设计ops角色！”
迪伦，街区。一，黑斯堡，VA，美国
“作为一个UX经理，我加强了我对设计 - ops的知识，以及如何在其他公司中应用这一点。这将有助于我与我的利益攸关方进行有价值的对话。”
Monika，瑞士菲利普莫里斯
“在您的组织中具有缩放设计的战略视图的令人惊叹的课程，我很乐意在我们在设计设计的许多决定之前拥有这些课程。”
Carlos Mejia, Bancolombia, Medellin, Colombia
"Must do course for aspiring UX leaders, design strategists & managers. Kate guided us through the session at a great pace which helped absorb theoretical & hands on learning in a wonderful way!"
Shreya Sharma，波士顿咨询集团，万博官网manbetx下载孟买，印度
“在哪里开始？这门课程如此令人难以置信的果酱包装，有案例研究，指导方针和行业见解，我会说它是任何设计师在一个地方的设计师，他们可以影响他们组织内的设计的演变。凯特的交货是有趣，知识渊博和简洁......让她能够在让每个人都订婚的同时提供充满洞察的课程，同时保持每个人参与。我迄今为止最好的nn / g课程。“
Joren Devocht，Teamleader，安特卫普，比利时
“与一些同事发表评论昨天有多激烈。大量的学习和对内容的大量惊喜以及凯特如何令人敬畏的一天。”
路易斯Reolon CI&T,巴西圣保罗
“对于那些提升他们在UX设计成熟时的人来说，这是一个重要的。”
Luis Mimeira，Banco Pichincha，Guayaquil，厄瓜多尔
"For any senior-level design manager, this is a required, must-take class. It will provide instant actionable tools and approaches to improve the quality of your design team's work and communication."
Anthony, OPES CLOUD, Kensington, CA, USA
"Informative and helpful. Helped me grasp the width and depth of DesignOps and offered actionable steps and advice on how to start or progress this journey in our organization. Definitelly a must for future design leaders."
Dimitris Niavis, FTI Group, Athens, Greece
"I thought it was worth the price of admission halfway through the first session. There wasn't anything I disliked about it - this seemed like a well-oiled machine."
Tim Roberts，韦伯斯银行，Collentville，CT
"I will definitely recommend to coworkers and friends. It helped me consolidate ideas I had and didn't have the knowledge and resources needed to move forward. It was the spark I needed to keep developing myself as a DesignOps professional and I will definitely come back to attend more NN/Group courses."
Dudu Torres，Sweetrush，Rio de Janeiro，巴西
“该课程为改善您的角色和组织内的设计过程提供了实际框架，在任何级别的设计成熟程度上。特别值得注意的是倡导更广泛业务的结构。”
Sarah Burton, Rokt, Sydney, Australia
"DesignOps is a nascent discipline, and many people who practice it don't even know they do it. This is a great course to expand your knowledge and accelerate DesignOps in your practice."
Leonardo Hauschild, Digitec Galaxus, Zürich, Switzerland
"Take this course immediately! Very few courses like these out there."
Meher Jamil, Cytiva, Uppsala, Sweden
"Great intro with outstanding frameworks for developing a DesignOps discipline within your company."
Ellen Wixted, Avalara, Bainbridge Island, WA, USA
"I would say that the benefits go beyond design. It is a "Ops" course at its roots, but with a more solid foundation when it comes to design structures."
Gabriel Caldas Morais, Product Tank SP - Mind the Product, São Paulo, Brazil
"It's a good overview of the field of Design Ops and the examples of what other organizations are doing (or have tried) were helpful for thinking about next steps in my own organization."
Philip Levy，Bixal，华盛顿，D.C.，美国
“我会推荐这门课程。我喜欢拓宽你的观点的不同案例研究，并为您带来新的想法。我热衷于尝试一些学习。我不喜欢的是什么。”
Jennifer Scherer，Tomtom，阿姆斯特丹，荷兰
“我已经亲自拍了一些NN / G课，对遥偏远的格式持怀疑态度，但它很棒！雷切尔做了一份很棒的职位，所有参与者都在聊天和突破中互相搞。爱，爱，爱它！“
“这门课程是一个努力为公司组织设计的人。特别是在规模上有设计的维度......喜欢有很多工具来帮助我们设计自己的设计路线图。”
Poun le sech，OnePoint，巴黎，法国
"This course is a great example of how to do research and take the most benefits out of it. Also, great case studies presented - I was happy with the course. Usually, the majority of conferences just don't have enough depth, but this one was spot on."
维柯比亚Tsurova，VMware，Sofia，保加利亚
“如果你是一个设计师，你已经思考了如何优化你的过程，思考，团队或工具 - 这是一个很好的课程。我喜欢在明确的背景下给出了多少实际例子。技能评估团队活动非常有用。我觉得我对UX世界和组织设计有更多的全面观点。“
Amy Dixon, Substrate, Seattle, USA
"I really liked the course, and I'll definitely do another. This course fit my learning aspirations perfectly, and I'd recommend that others identify skills they want to develop, and choose a course accordingly. The only thing I disliked was some peoples ability to stay on topic rather than filling the chat with useless banter - but Kate quickly scanned and brought up a point if it was valuable, or merely kept going which I found was great. Most of the time I had the chat hidden to avoid distractions from what Kate was saying, and I found her approach here valuable so that I didn't have to continually sift through irrelevant comments."
Ryan Thomas, UX Consultant, Sydney, Australia
“如果你是那些喜欢像设计一样多的流程的人，这是了解你能做什么来帮助发展自己以及你的团队。”
Christin Kreml, Impossible, Menlo Park, United States
"I believe this course helps you truly understand roles and responsibilities of design teams. It also allows you to imagine the art of the possible for team growth and expansion."
David R. Bolton，Jr.，San Antonio，TX
"It was comprehensive and full of resources that go above and beyond what I expected. I feel it has really helped me get set for success."
Russ，Omers，加拿大多伦多
"This is a great course to consider if team structures and resourcing are existing pain points you want to address in your organisation. You'll be given a versatile toolset to start tackling those areas with confidence."
Nathan Cocks，Tundra，墨尔本，澳大利亚
“Deps运维是一种新的知识对我来说,这是very valuable to build our team in company."
Bengris, UX Specialty, Indonesia
“本课程提供了优秀的真实示例和工具，以帮助在我公司执行设计策略，我强烈推荐它！”
Jillian Mara，社区公司，丹佛，美国
“该课程有丰富的信息，用于设计项目和具有更熟悉的人。演示文稿正在参与和良好的节奏。与内容相关的链接有用，并将提供额外的机会进一步探索内容。”
Bill Bangs，大型航空公司，丹佛，科罗拉多州
"This course is a great way to get started with bringing DesignOps into your organisation. Kate has done an amazing job with her research across some of the largest organisation around the world to bring the best practices and case studies together in an easy to understand way."
Ben MaclarenDepartment of Education, Skills and Employment, Canberra, Australia
“这门课程对于那些想要组织他们的团队结构的人来说，评估团队绩效，以及他们目前正在遇到的任何痛苦点。我从这门课程中学到了很多，特别是我们的团队如何创造更好的设计满意我们在做什么。“
Danalee Loprandado, GCash, Metro Manila, Philippines
“是的，这是新的，经验丰富的UX / UI和产品经理的重要课程，以增长他们的知识，并获得对自我和团队评估的一些理想学习;以及组织和团队扩建中的价值和增长也是如此。”
Madhuri Erukulla, New York, USA
"An exceptionally information-rich class."
James Harvey, PNC
More and more companies realize that strong design teams and user-centered processes are critical for success. However, it’s a challenge to shift existing mindsets and workflows to scale UX design practices, user research, and design thinking activities throughout the enterprise.
分布式工作流程，分散的团队和日益复杂的设计问题的新复杂性感觉障碍是有效地增长UX的宽度和深度。进入设计：练习orchestrating and optimizing people, processes and craft in order to amplify design’s value and impact at scale.
This course will cover methods for understanding, sharing and implementing DesignOps practices. We’ll take inspiration from models of success from leading organizations to see how UX is practiced at scale in successful enterprises today.