User experience is not a siloed practice. In order to collect knowledge, generate new ideas, and design solutions, it’s best to bring people together. But even when people come together with the best intentions, ideas and outputs don’t just simply happen.
这项工作经常落在UX导致设计团体会议和协作练习中，以创造各种意见的和谐，并产生创新解决方案。And as a facilitator, it’s your responsibility to make sure the time spent in workshops is as productive as possible for attendees—clients, stakeholders and other team members—while at the same time ensuring that you get the insights you need in order to move your project forward.
凯蒂谢尔温is a Senior User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals.
莎拉·吉布尔斯is Nielsen Norman Group's Chief Designer. She works at the intersection of design research, strategy, and user experience design.