这项工作经常落在UX导致设计团体会议和协作练习中，以创造各种意见的和谐，并产生创新解决方案。And as a facilitator, it’s your responsibility to make sure the time spent in workshops is as productive as possible for attendees—clients, stakeholders and other team members—while at the same time ensuring that you get the insights you need in order to move your project forward.
In this practical course, you will both learn and practice a variety of goal-oriented group exercises designed to meet specific UX objectives. You will gain confidence in facilitating UX workshops and leave with tips, tricks and techniques to run your next workshop with ease.
Introduction: What UX workshops are and why they work
The power of collaboration
The benefits of multiple perspectives
Gather insight across multiple disciplines and roles
“I especially liked the breakdown of which workshops to conduct and when in the design process. The UX toolkit is vast, but you were able to provide actionable points for a diverse set of situations."
Melissa Mendoza, CRITEO, Paris, France
“I was very impressed with the quality of content and presentation. Kate was very well prepared and her presentation was ruled in solid domain knowlege and practical experience. In this class, I have found balance between lecture and hands on activities to be well thought out. And the content offered exactly the type of information I had hoped from her."
“Sarah offered even more tips and tricks throughout the day that are as valuable as all of the documented content. Looking forward to putting this all into practice right away."
Krista Van Guilder, Thermo Fisher Scientific
“Kate has a great sense of humor and made the hands-on exercises fun. I learned practical methods that I can put into practice right away."
“Really enjoyed the workshop facilitation course. I learned some new things and others were reinforced. This will definitely be valuable in coaching and mentoring other facilitators in our organization."
Caleb Gore, DMI
“I think this was helpful to give me confidence to lead more workshops in the future."
“An exceptional course — Sarah's passion for the subject is clear. A lot of information, from short term easy tasks to longer term goals and objectives."
“The instructor was very engaging, funny and helpful. I benefited by gaining practical knowledge on how to facilitate workshops and adapt them to situations."
“Really enjoyed the case studies in the course. It engages us to identify different cases in workshops, analyze them and see what can we do when we face it."
Ellie Xu, Intel
“Kate is a very engaging presenter who really knows the material. She provides a lot of examples to see the material in context. Great course! Highly recommend."
Jessica Dufour, Brigade
“Really engaging and practical course with clear workshop ideas to take back and work on straightaway."
Bec Connelly，RNW Media
“This course was really useful in understanding the different types of workshop, when to use them and some great ideas for using in my next workshop."
Gary Palmer, Abex Systems
Sam Wooldridge, RBS Group
“Very comprehensive and covered a lot in a single day. I will be able to immediately use some techniques when I return to work. This has given me the skills and confidence to run a workshop."
Chet Thaker, FM Global
“Good listing of activity ideas and how they might support workshop goals. Good content/explanation on how to get started, approach a workshop. I definitely feel more confident in preparing and executing after the course."
“This is by far the best of all, lots of tools, and insight received. Extremely talented person with solid people skills."
“Fantastic presenter. Knowledgeable. Right pace. Fabulous! Slides are excellent and actionable."
Betsy Eble，Red Hat
“I can take a lot of the information learned in the class back to my company and start to incorporate it right away."
Bradley Molinda, Veyo
“Excellent course! Mix of content and application was well balanced and easily reinforced. Looking forward to using step by step recommendations to improve my future workshops."
Jicara Gorski, FedEx Services
“This course provided a solid base for understanding the UX facilitation process and inspired me to learn more, practice and implement the techniques and processes that were presented."
Susan Hunert, USAA
“Gave me a basis to feel I can lead these workshops in my organization."
Andy Bassiri, BP3
“This was a perfect blend of high level concepts and practical stuff I can use right away."
“I liked the mix of presentation, activities and breaks. The content was well presented and very visual. Activities reinforced what we learned. I'm excited to bring those new tools back to the office."
Helen Van, Nashville, TN
“喜欢尝试活动，课程非常全面 - 涵盖了关于研讨会经验的一切。”
Adria Spivac, Lifesize
“Provides a lot of new, updated and helpful information. Involves some hands-on activity which helps embed the topic in your mind."
“内容非常有用,但是it was delivered so densely that it felt a little like drinking from a firehose."
“Loved how incredibly practical and high-level this course was!"
Michael Kwon，Blizzard Entertainment
“As someone that has planned, conducted and attending UX workshops, this course is a must for any designer. Guidance on activities, planning ad dealing with difficult participants are filling in the gaps for my skill set. Thanks!"
Jonathan D'Ambra, Bluetooth
“The instructor was wonderful. Very thoughtful, focused and shared loads of useful info."
Rita Benitez, UNFCCC
Sophie Amisse, NovUp, France
“Katie presents you with an amazing holistic overview of facilitating. The toolkit she provides will be used every time I need to prepare a workshop. Great job!"
“You should definitely take this class if you desire to acquire a new super power."
Camilo Sanchez, Publicis
“Loved this course, it was fund and it is educational! The exercises were great to reinforce learning. It has refreshed a lot of things for me and given me new things to try."
“Excellent time! I especially liked the list of practical methods so I can use them right away when I'm back to work. Her experience/case study was also interesting. Thank you!"
“This course is perfect! I think that it is definitely most useful if you have at least facilitated a few times. For me Sarah is excellent. When I signed up for this course I wondered how a practical skill can be taught without us spending all day actually doing "that thing" But in actual fact breaking down "what" facilitation is and "how" and "Why" we do it has really helped me."
Stephen Howe, SDWorx
“Take the course! Useful on every level. It's a bit fast paced, a lot of stuff covered in one day."
Julia, Athens Greece
“I had very high expectations about this course and they were met :) The content was very good and it helped to look at workshops from a different angles. Thank you."
Katarzyna Potyratix，Philip Morris International
“A great course that gives you a toolset of UX best practices to use and adapt with clients and colleagues to facilitate UX workshops!"
Oscar Mayr, Capgemini
“I enjoyed this very much. It's a delight to listen to Kate speak about this topic, and the only thing that was distracting me were my own thoughts about how I can apply this in practice. The slides are an amazing resource that I'm sure I will come back to again and again."
Saskia Idzerda，Baker Hughes
“Really liked the content of this course. A lot go new things and ideas for me. I can use this a lot in my daily work. Also liked the speaker, she had a good knowledge about the topic and she has great tips, thanks a lot!"
“It's amazing to see how many things you think you know, being a facilitator in many workshops, and you get to this course and the mastery and details that Sarah brings to the game and how organised is not only mind-blowing but also a great way to see a stelar player in the field."
Giu Vicente, ServiceNow, Amsterdam
“This course is really rich in content and interactions. Sarah is a very skillful and talented instructor/facilitator. Looking forward to applying everything we've learned in practice. Highly recommend!"
“This course was not only a great primer on everything around facilitation, but really helped tear into the deeper considerations that go into designing workshops and designing in real-time stakeholder interactions and outcomes, and how to truly make it rewarding for everyone involved! Which can only be conveyed through time spent, hard work, experience and constant conscious reflection."
“This class covered everything a great facilitator needs to know....from the nitty gritty planning stages to the high-level strategies of diverging and converging. And most of all, it was fun and engaging. I'd recommend this to any UX practitioner because facilitating skills are invaluable."
“Very good! Should be a mandatory course for any designer."
“Inducing confidence in someone is a huge thing. I feel a lot more confident and prepared for my upcoming workshops as a facilitator. Thanks to Sarah!"
Divyani Bhisikar, Tetra Pak, Pune, India
“One of the best UX workshops I have ever attended which covers the breadth of facilitating methods, tips and also the timelines of when to use them. Also, it was engaging with all the hands-on exercises."
“This course gives a holistic idea on workshops and facilitation tips that can be used at various phases of product design. I learned a lot during this course on how to plan and prepare for a workshop."
Reshmi Koikkara, XPO Logistics, Portland, OR, USA
“The course is extremely beneficial for people who will be part of UX workshops or who will be managing them. 我遇到了概念，肯定可以在我的工作场所实施。“
“I really enjoyed the course and thoroughly gained from it. I really liked the way it was structured covering the basics and structure of workshops followed by nuances of facilitation and preparation. The section on the UX workshops in practice was an icing on the cake. I came out way more richer from the course. I was able to clearly understand my strengths and weaknesses. I now have the right tools and knowledge to build my facilitation skills and be more effective and confident at facilitation."
“This is an absolute must if you run, or are thinking of running UX workshops and/or even smaller working sessions. This course went beyond just listing activities - it gave real, actionable ways to implement them and when, based on a variety of resources. Whether you are just first starting a project or are trying to focus in on a specific issue - this class has a method to ensure success."
“It's super reputable and packed with valuable information."
Joseph Sip, Best Buy, Minneapolis, Minnesota USA
“Highly recommend this course! The course structure was really well balanced. Just enough overview on some topics, deeper dives for more complex/involved topics, good breakout examples to tie things together, and great domain expertise tips peppered throughout. The pace was great as well! Thank you again, Kate!"