Customers interact with businesses not only through many channels, but also on many devices. Rather than seeing each of these interactions as a separate experience, users view all interactions with an organization as part of one larger user experience. Thus, a company may think, “multi-channel service,” but a customer thinks, “one company, one user experience.”
“我不仅获得了灵感和洞察力make things better- (across all our channels) I enjoyed watching, listening and participating. 'Even' in this Covid 19 environment it felt personally tailored to me, probably because Anna was directly in front me, eye to eye on the screen. :)"