User experience, especially today, is not a siloed practice. To collect knowledge, generate new ideas, and ideate on design solutions, it’s best to bring people together. This job often falls on UX and occurs in the form ofworkshops为了ideation那prioritization of ideas那affinity diagramming那or creating同理化地图and numerous other设计文物。所有这些团队活动通常都是由UX专业人士促进的。
协调人的责任是确保在活动或练习中所花费的时间与参与者的富有成效 - 客户，利益相关者和其他团队成员 - 以及向前方移动项目所需的见解。
(Note that the same vocabulary is used with a slightly different meaning in the context of a usability study where the “facilitator” is the usability specialist running the study and the “participants” are the test users. In this article, the “facilitator” is the UX team member in charge of a specific team activity, where the “participants” are other UX people and/or stakeholders.)
Activities should always begin with brief introduction and explanation. This can be kept brief (in the nature of a summary) if all team members have participated in many previous activities of the current type, or if they all participated in the same type of activity very recently. If some participants are new or if the last similar activity was long ago, more detailed explanations are needed.
我ntroduce the activity.
Describe how to do the activity.
- Why it is important?
- Does the activity lend itself well to specific scenarios?
- 个人参与者如何应用相同的process elsewhere?
Answer any clarifying questions
Once the exercise is explained, let participants carry out what you’ve asked them to do. Wander around and help individuals or groups.
Your goal is to remain out of focus as the activity goes on, unless you were assigned a specific role during the activity. If something goes wrong (for example, participants appear lost or do not obey the rules of the activity), you may step in to review the information from the explanation phase. Otherwise, your role should be to observe and listen for comments that can be pointed out during the postexercise discussion.
Remember that, as a facilitator, you are not meant to be the sole expert. Rather, it is your responsibility to define the logistics for how participants will teach, learn, and contribute. If you are asked an outcome-specific question, reframe the question and ask it back to the team.
- Does the whole team feel this is the right direction?
- What led you here?
- What makes you doubt this direction?
Throughout the execution phase, track and vocally state time to the room. A general rule of thumb is to announce the halfway mark, the 5-minute mark, and a 1-minute heads up.
Step 3: Examine
Once the activity is done, you’ll examine the outcomes as a group. This debrief is split into three parts: present, reflect, and connect.
As a facilitator, don’t be afraid of silence. Silence is often needed so people can think and formulate their comments or questions. Participants are more likely to share if there is a pause in the room (humans naturally dislike silence in conversations and will attempt to fill it).
Synthesize what was learned from the activity by asking participants a series of reflective questions:
- What did you get out of it?
- What was fun/hard/frustrating?
- What did you learn?
Encourage participants to describe the exercise from their own point of view. If there were multiple roles in the activity, ask participants to explain what happened from the viewpoint of each role. Allowing the participants to reflect on and discuss the activity helps clear the excitement of the activity and lets them start the realization process.
我f you have trouble getting participants to open up, repeat back some of the comments you heard during the activity:
- Did anyone else in the room experience this? How did you overcome it?
- What surprises you about (output A) vs. (output B)?
Connect the output of the activity to what was previously learned and what’s left to learn. Synthesize the outputs, especially if they will be used in subsequent activities.
根据您的约束来规模此模型。The above three steps can be done quickly throughout a 30-minute activity (start to finish), or could be expanded for a large, in-depth day-long workshop. If it’s your first time facilitating a group through an exercise, start small with a concrete scope.
我terate and improve this model after practice.Just as we iterate on our end products, we should iterate on our own processes. After guiding a group through an activity, document what went well and what didn’t. Where did participants ask you the most questions? Where did you find it hardest not to insert your bias? These insights will help you improve your practice over time.
Learn more in our full-day courseFacilitating UX Workshops: How to design and lead goal-based group exercises for collaborative gain。