We recently published the 2nd edition of ourUser Experience Careersreport, 7 years after the 1st edition was published.我们的报告是免费的和a gift to the UX community.

第二版基于2019年进行的几项研究,以700多名用户体验专业人士的回应。它们包括693人,2个焦点小组和17个遥控器组的在线调查,并与世界各地的UX专业人士进行。

什么没有改变?

用户体验从业者just as satisfied with their careers与2013年一样,职业满意度在1-7分制中得到了5.4分(其中1分完全不满意,7分完全满意)。(95%的置信区间为5.27到5.46)关于职业满意度的评论分为以下几个主要原因:为什么人们喜欢在UX工作:

  • Enjoying the process and the work
  • 看到他们工作的影响
  • Receiving recognition for their work
  • 有机会成长和出类拔萃

工作头衔几乎千差万别与我们最初的研究一样,我们的2019年调查受访者报告134 unique job titles related to UX(与2013年公布的210个职位相比略有下降,但我们仍远未就职位达成任何协议)。同样,用户体验从业者的背景仍然和2013年一样多样化,不过有一点很常见:大多数人都有学位。这一发现也出现在2013年的研究中。

雇佣用户体验从业者的行业和用户体验从业者从事的工作也大同小异。例如,IT和软件仍然是最大的招聘行业, followed by the finance and insurance industry, and consulting agencies. We did see some increase in the amount of work being done on mobile applications since 2013, and some UX practitioners are now working on AI products.

Finally,软技能仍然是最重要的技能in gaining a job in the field and succeeding in it. While hard skills are desirable, hiring managers and UX practitioners alike see soft skills as a core requirement for a career in the field.

(For more information about ourresearch with UX careers in 2013, see the article we published then.)

什么是新的?

因为我们的第一版出版n 2013,UX已成为许多国家的一个领域世界各地。在我们最近的一项研究中,我们获得了65个不同国家的回复,而我们的原始研究中的38个国家。我们也有一个非英语国家的更大代表, which could be an indicator of how the UX field has grown outside of the Western world over the 6-year period between studies.

我们的新报告还分析了用户体验角色之间的差异,特别是研究人员、设计师和多面手之间的差异。虽然专业化对该领域来说并不新鲜,但我们在2013年没有进行过这项分析。研究人员和设计师之间的一些差异要点如下。

The Designer Role in a Snapshot

Those with a UX designer role often have abroad range of responsibilities:从设计开始原型与学科专家合作或进行定性可用性测试. 设计师往往有一个设计相关教育并具有使用原型工具和执行视觉设计的技能。许多人都有前端编码技巧。

我们的一个调查受访者认为,这是为了担任UX Designer:

“The role of UX designer is a dream job for creative people who love to invent and get products into people’s hands. In the best environments, it’s pure creativity and invention, which is mostly unattainable with any other role.”

基于研究受访者的UX设计师的图像。顶级技能:原型,视觉设计和研究;最期望的技能:数据分析;定期活动:原型和线框,构建用户旅程,为设计系统和风格指南提供贡献,以及设计视觉效果;背景:本科学位,通常在图形设计,产品设计,工业设计,数字媒体,视觉通信或美术
基于研究受访者的UX设计师的图像。顶级技能:原型,视觉设计和研究;最期望的技能:数据分析;定期活动:原型和线框,构建用户旅程,为设计系统和风格指南提供贡献,以及设计视觉效果;背景:本科学位,通常在图形设计,产品设计,工业设计,数字媒体,视觉通信或美术

快照中的研究员角色

具有用户体验研究员角色的人可能比设计师承担的责任更少,专注于用户体验研究,而不是信息体系结构、内容策略或任何类型的设计工作。研究人员倾向于较强的沟通能力,用于写作或公开演讲-比设计师更重要。他们不太可能有HTML和CSS的前端编码技能。

一位用户体验研究人员这样评价这个角色:

“我真的很喜欢我作为一个ux的研究人员。我真的很喜欢理解问题空间的过程,了解我们设计产品和服务的不同人,并综合这些调查结果来帮助指导设计师和产品经理。“

Image of a UX researcher, based on study respondents. Top skills: research, writing, and public speaking; Most desired skill: visual design; Regular activities: qualitative usability tests, interviews, field studies, and surveys; Background: undergraduate degree, often in social sciences (psychology, sociology, anthropology) or humanities
Image of a UX researcher, based on study respondents. Top skills: research, writing, and public speaking; Most desired skill: visual design; Regular activities: qualitative usability tests, interviews, field studies, and surveys; Background: undergraduate degree, often in social sciences (psychology, sociology, anthropology) or humanities

转行

我们的研究还探讨了人们从不同领域过渡到用户体验职业的经历。自从领域仍在增长,任何对该领域感兴趣和适合的人都可以在UX找到工作。我们的一些调查、焦点小组和访谈参与者在过渡到UX之前有以前的职业生涯。他们认为,他们对其他领域的经验和知识,有助于进入UX领域,并在其角色方面有能力和有效,以及迅速卓越。

在某些情况下,可以慢慢开始在你的组织里做用户体验without having to leave and find a new job. Several of our participants had this type of transition, and it’s probably a wise strategy as there is less of a requirement to prove your experience for the role. A participant in our interviews — a product designer from Nigeria — explained that he learned UX while working as a freelance graphic designer.

“Actually, I even learnt on the job, so I was freelancing prior to joining [name of employer], and so I had to convince clients, let's do user research! Let's not dive straight into design! And when I was able to do that, I was able to learn on the job.”

然后,他能够在不同的公司作为产品设计师申请在他的投资组合中的产品设计师,他已经完成了用户中心的设计。

Advice for New UX Practitioners

我们询问了所有参与者,他们是否对这个领域的新手有什么建议。最重要的建议是:

  • Keep learning and stay curious.几位参与者提到持续学习,可以通过阅读、提问和将概念应用到自己的工作中来建立。
  • Respect others.在用户体验中,没有空间容纳过度膨胀的自我和缺乏尊重。能够倾听、协作和欣赏他人及其角色被列为成功用户体验从业者的重要特征。
  • 要自信。Imposter syndrome and low confidence can get in the way of voicing your point of view, and may impact the ability to advocate best for users. But our participants advised to speak up and not to worry about asking silly questions, because these will pay off.
  • Be in charge of your own career.Having a career in UX is not always perfectly defined. Our respondents advised UX practitioners to consider their strengths and weaknesses and be motivated to take their own career progression into their own hands.

完整的报告

The full report,用户体验职业:如今用户体验的职业是什么样的,是免费的,可以下载。