由于网络速度增加,各种视频会议工具和大流行,遥远的工作正成为新的正常正常。虽然许多从业者和公司一直在遥远的时间工作(包括我们在nn / g), for many people 2020 marked their first exposure to remote work.

We wanted to understand how the transition to remote work has affected UX designers, the challenges they faced, and how they remained productive in a new environment.

研究方法

本研究由通过视频会议进行的17项远程访谈和306名UX从业者进行的调查组成。这323人总共有各种各样的国家,行业,角色和经验。我们的70%的调查受访者表示,由于2020年大流行,他们开始远程工作。

受访者被问及远程UX工作的几个方面,包括研究,设计,促进和管理。对于每个方面,他们被要求确定重大斗争,并为其他从业者提供面临类似情况的建议。

本文讨论了在做时遇到的挑战design work remotely,重点是沟通。后续的文章manbetx官网手机登陆will discuss findings related to tool preferences and capabilities, research activities, workshop facilitation, and approaches to management.

Of the 323 total participants, 296 identified that they were involved with design work in some capacity. Most respondents (62%) identified design as their primary job role, with research as the next most popular role (24%).

A bar chart showing a breakdown of respondent roles, including design (62%), research (24%), product (5%), content (3%), development (2%), marketing (1%), and other (4%)
The majority of respondents doing design work identified as designers or researchers.

Respondents were asked questions about the following topics in relation to design work:

  • Their current design-team makeup
  • 他们是否设计工作
  • 远程设计工具的首选项
  • Challenges when designing remotely
  • Advice for others in similar situations

A专题分析was done on the data collected by tagging individual observations and quotations with relevant codes, and then organizing them into themes.由43%的受访者确定的最大挑战是沟通. This article summarizes the top three issues with communication that practitioners reported.

Challenge: Receiving Feedback on Designs

反馈是设计过程的重要组成部分。反馈频繁的签约可以防止设计人员在错误的方向上走得太远。

Respondents complained about:

  • Unsatisfactory tools for gathering feedback
  • Delayed feedback
  • 收集反馈过程中的形式太多了
  • 由于孤立而降低了信心

向前发展的建议

  • Choosing the right tools can make it easier for teams and stakeholders to provide feedback.When selecting tools, look for software that has a low entry barrier so that nondesigners can easily accomplish their tasks. Nearly half of the designers surveyed rated ‘collaboration with others’ as the most important function of a design tool. Consider tools that have commenting features and can be accessed via a web browser rather than needing to be downloaded.

    基于订阅的工具,如Figma和Invision非常适合在工具本身中收集反馈,但您的公司可能无法提供它们。在这种情况下,您必须与您如何征求反馈的创造性。例如,如果您的公司使用Dropbox或Google DROW来管理文件,WICEFRAMES和原型并使用注释功能来收集反馈。
  • Select one tool rather than a collection of tools.When asking team members and stakeholders to provide feedback, aim to have them navigate as few channels as possible. If you require people to navigate a PDF here, a Figma file there, and then provide feedback in Slack, there’s a good chance you’ll end up dealing with longer turnaround times, missed instructions, or a general lack of participation. Using a single tool minimizes the chance that people will be lost in the process.
  • Set a timeline for feedback collection and stick to it.为反馈设置重复的时间表,以便利益相关者和团队成员使其成为其日常生活的一部分 - 例如,每周或每个冲刺。

挑战:复制走廊谈话

当团队在办公室一起工作时,每天都有几个非正式沟通机会。无论你是在走廊里传递有人在去喝咖啡的路上还是走到同事的办公桌,这些都是短时间,你可以讨论项目,解决设计问题和建立关系。

提到的受访者:

  • Difficulty of replicating short, informal conversations remotely
  • Feeling disconnected from their teams

Here are some participant quotes capturing these hurdles:

“For collaborative UX teams, it can be hard not to be in a shared workspace where we can use a wall, post-it notes, and have ongoing discussion with each other.”

Since I work across time zones, the biggest challenge is to stay connected and to maintain a flow of ideas without every member receding to his own silo.”

向前发展的建议:

  • Set a recurring time for the team to meet with the intention of collaborating.Start by adding an hour-long recurring meeting once a week for the team to work together on anything that’s needed: ideation, presenting and gathering feedback on design concepts, editing the same design file, and so on. As the team gets used to it, this meeting won’t be seen as forced.
  • Start meetings with an informal discussion to allow team members time to build relationships.在办公室,同事有很多内置的opportunities to get to know each other: in the lunchroom, before and after meetings, or in the hallways. In a remote setting, this informal communication needs to be more intentional.

    在更长的会议和研讨会开始时计划5-10分钟,以赶上同事。考虑造成打开的问题,例如“如果你明天可以在任何地方旅行,那就会在哪里?为什么?”或者给予与会者一项任务,例如“向我们展示您的桌面上的东西并向您解释您的重要性。”这些快速讨论将允许团队成员建立关系,而不会在常规会议之外支出额外的时间。
  • 尝试全天视频会议以复制办公室通信。Schedule a full-day video working session, which will replicate working together in the same room. There is no formal agenda, but team members can unmute when they want to ask a question or work through a design problem together in the moment without having to schedule a separate meeting.Teams have found success with this method when they’re nearing a deadline, working on a large initiative, or just need more informal time together as a team. One major drawback is the exhaustion that comes with being on video for an entire day, so consider starting with a quarter- or half-day and only do this occasionally.

挑战:保持明确的方向

In addition to gathering feedback, designers struggled with miscommunication on projects. Communication is mostly text-based in many remote teams, which can lead to making assumptions or misunderstanding the task or requirements due to a lack of context or detail.

提到的受访者:

  • 不明确的设计和项目要求
  • Lack of detail when sharing work with other team members
  • 当远程通信时,目标和约束在翻译时丢失

向前发展的建议:

  • Have a single source of truth so that all requirements, documentation, and updated designs live in one place.Depending on how your team works best, this can be the backlog, intranet, cloud storage, or workspace. Whichever you choose, it can act as a self-service area for team members to find the latest designs and feedback.
  • Provide clear documentation when handing off designs.Think about what your audience needs from the documentation. Will it be consumed by developers or stakeholders? The audience will determine whether your documentation should be about how interactions will work or the importance of features to the business. To avoid miscommunications, have a video discussion when you first hand over designs instead of sending designs and documentation only via email.
  • Check in with team members frequently.Make sure you’re coming out of your metaphorical UX cave to ask for feedback and validate that you’re going in the right direction. Don’t be afraid to show incomplete or messy work.
Illustration of a person staring intently at their laptop, with a sign nearby that reads,
Don’t get stuck in your UX cave for too long. Make sure to check in with your team frequently for feedback on ideas and designs throughout your projects.

Conclusion

Every team is different and encounters unique challenges. Because good communication is essential to high-functioning teams, it’s important that we focus on fixing these issues as early as possible. Start small by diagnosing the biggest communication challenge your team currently faces, and consider the likelihood that you are impacted by the 3 challenges identified in our research. Then decide which tactic will best help your team.

See also our full-day course onRemote UX Design欲获得更多信息。