在内部网上工作或在内部系统上,与面向公开的设计相反的一个很大的优点是your users are all around you every day。This means that incorporating用户研究进入设计可以更容易,因为不需要精细招聘 - 您可以简单地与同事交谈,访问其他部门或前往其他办事处。

我们始终建议涉及用户在研究中,早期和经常进行改进设计。对于内联网团队,involving users early can ease adoption when a new design launches.

管理变革

即使在一个新的可用设计代替先前,可怕的设计时,用户可能对更改可能不会兴奋。然而,以前的设计糟糕,人们知道它是如何运作的(以及它如何运作)。A new design is an unknown,并且,即使它是对以前的设计改进,需要时间学习。

Some intranet teams develop new sites on their own, with little or no employee input. The flipside of this approach is that the employees, the ones who will need to use the new site, tool or system, have little to no idea that a new design is coming soon. They’ll be sure to complain when a familiar design is suddenly replaced by an unfamiliar one.

Change management is essential用于启动新的或重新设计的内部站点或工具。通知员工对即将到来的变化可以缓解接受新设计的漫长方法。准备用户可以像共享早期线程或预览的新设计一样简单,或者与Intranet团队的进度保持最新的预览。即使让熟悉改变思想的人也让他们对它的抵抗力较少。

增加兴趣

为什么不进一步走一步?超越用户,并开始包括它们。Including users in the development processgives them more interest in the new design.

涉及利益相关者和用户生成特征或设计理念,或邀请他们参与用户研究。然后,这些利益相关者和用户可以通知,潜在的兴奋,他们的群体关于即将到来的设计变化。参加早期需求分析的员工完成了卡排序exercise to help define the site structure, who completed usability testing and saw changes as a result of feedback, or who was part of a beta launch of a design is更多投资设计那and more aware of the design’s genesis. Rather than throwing a new design at users and then wondering why they’re resistant, include users in the process and show them how the design came about.

创建内容

涉及用户早期的另一个好处吗?填充内容。许多网站集成在一起社交工具,从评论新闻到微博到发布故事。当此类工具启动时,采用可能会缓慢,特别是如果员工不习惯在工作场所设置中使用此类工具。

在网站上引入社交工具的关键建议之一是使工具清晰的目的。什么更好的方法就是这样做使用该工具中的内容启动and with contributors on board to continue adding content?

考虑一个测试工具的Beta推出到一个用户的子集。由于这些员工使用该工具并提供有关它的反馈,因此您可以从能够使用实时内容调整设计和启动时受益。添加加上此方法的添加加号:不在Beta发行版中的用户可能会看到使用该工具的同事。提出用户对新功能的好奇心最终可以推动使用。They want it, because they don’t have it

If a beta launch isn’t possible,积极争取特定员工的帮助throughout the organization to be active on the site at first launch. Find colleagues who are willing to post a comment, add a detail to a profile, or answer a coworker’s question and encourage them to do so for the first month or two. Don’t rely solely on the intranet team for help: they’ll be busy after launch and will likely have little time to help populate content.

Support Usage

At the end of a user-centered development process, anywhere from 1 to 1,000 employees may have provided feedback, participated in research, created content, or simply seen early iterations of designs. Those who have provided feedback and feel part of the project may be happy to be advocates for the site. Pay attention to the employees who seem most interested in the design project, and keep in touch with them. As the launch approaches,ask these informed, involved employees to encourage colleagues to use the new site,工具或功能,或甚至帮助回答有关新网站的问题。

计划用户参与

理想情况下,每一个内部网将设计user-focused process. That process benefits the site, the organization, the team, and the users. User adoption is a potential happy side effect of this user involvement. Through our years of reviewing and rating intranets for the内联网设计年度此外,在用户研究的改进设计和改进的采用源于用户参与的情况下,我们看到示例。