前言信息体系结构(2nd edition)

by Dr.Jakob Nielsen尼尔manbetx官方网站手机版森诺曼集团

On the Web, if a site is difficult to use, most people will leave. On an intranet, if employees perform their tasks more slowly due to difficult design, the company bears the cost of the reduced productivity. In fact, I estimate that low内部网可用性全球经济每年损失1000亿美元的员工生产力。也许不是地球面临的最重要的问题,但也不是一个无关紧要的小事。

Usability is an important, though not the only, determinant for the success of a website or an intranet. Information architecture is an important, though not the only, determinant for the usability of a design. There are other issues as well, yes, but ignore information architecture at your peril.

Critics may say that users don't care about information architecture: they don't want to learn how a website is structured. Users just want to get in, get their task done, and get out. Users focus on tasks, not on structure.

我认为这正是because用户并不关心网站的结构,因此在设计中正确使用信息架构非常重要。如果用户愿意费心详细研究我们的网站,他们肯定可以学习到一个模糊或不合逻辑的结构,并利用它来提高他们的任务性能。人类是灵活的生物,如果他们选择这样做,他们可以适应敌对的环境。

Since we know that users won't spend time learning our information architecture, we have to spend resources to design the best information architecture we can. The more answers are located in the place you look for them, the easier the design will feel to users and the more successful the project. More sales (for an e-commerce sites), better reputation for good service (for a marketing site), less productivity loss (for an intranet). The pay-off from good information architecture is immense.

允许用户专注于他们的任务,让您的信息架构师花时间担心网站或内部网的结构。良好的分工。

I am a great believer in having professional information architects design the structure of professional information projects such as corporate websites and intranets. But I also think there will be an increasing role for personal information architecture in the future. It will soon be time to teach a simplified version of the discipline to high school students and possibly even bringing it into elementary schools as well.

现代世界是一个信息过载的世界,我们不断地受到信息涌入的炮轰,我们应该阅读比我们有时间阅读更多的数百倍的信息。要让自己不沉溺于这种信息泥沼,就需要个人信息架构技能来解决电子邮件文件夹和计算机文件的结构化问题,以及管理高级搜索功能的能力。

In the long run, personal information architecture may turn out to be even more important than corporate information architecture. For now, though, read this book and get your website and intranet in shape to support your customers and employees. Good information architecture makes users less alienated and suppressed by technology. It thus simultaneously increases human satisfaction and your company's profits. Very few jobs allow you to do both at the same time, so enjoy.

Jakob Nielsen
Fremont, California, June 2002