Articles & Videos

  • CX转型框架:如何大规模实施CX

    为了提供高质量的全米信中的经验,公司必须开发一个运营生态系统,可以实现跨功能合作和对客户需求的快速反应。

  • Asset Mapping for Experience Consistency

    Asset maps display and organize the screens and elements users encounter along workflows and journeys. They provide a systematic way of analyzing the consistency of an organization’s experience across channels.

  • 比较定性和量化UX研究

    Qualitative and quantitative are both useful types of user research, but involve different methods and answer different questions for your UX design process. Use both!

  • 为用户体验领导者克服远程挑战

    We talked with a group of UX leaders to hear their experience managing UX teams remotely and their tips for forcing engagement that might happen naturally in person. Filmed during the Virtual UX Conference.

  • 激励利益相关者参与用户研究的提示

    当利益攸关方观察用户研究会话时,可信度和接受调查结果将增加。由于他们很忙,让您轻松地参与并努力增加他们走出去的价值。

  • Getting Started with Journey Mapping: 27 Tips from Practitioners

    通过对自己进行基础知识教育、确定目标、建立跨职能团队、在地图上进行协作以及优化演示,为旅程地图绘制成功做好准备。

  • 为什么设计看起来不错?

    视觉美学设计使用一致的排版,建立一个清晰的层次结构,利用精致的调色板,并对齐网格。

  • Benchmark Usability Testing

    基准研究衡量用户界面的一个或多个KPI(关键性能指标),以便您可以判断重新设计是否具有可测量的更好(或更差)可用性。

  • UX Team Staff Size Relative to Development Staff

    We investigated current trends in design-team ratios, specifically: What's the typical number of designers and researchers in an organization relative to the number of developers?

  • Livestream Ecommerce: What We Can Learn from China

    Livestreams允许用户详细查看产品,并实时回答他们的问题。它们可以集成在电子商务网站和社交网络应用程序中。

  • 10个用户界面设计的可用性启发式

    Jakob-Nielsen的交互设计十大原则。它们被称为“启发式”,因为它们是用户体验的经验法则,而不是具体的可用性准则。

  • 何时使用哪种用户体验研究方法

    Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.

  • 移情映射:设计思维的第一步

    Visualizing user attitudes and behaviors in an empathy map helps UX teams align on a deep understanding of end users. The mapping process also reveals any holes in existing user data.

  • 服务蓝图:定义

    服务蓝图将组织流程可视化,以便优化业务交付用户体验的方式。

  • Between-Subjects vs. Within-Subjects Study Design

    在用户研究中,组之间的设计降低了学习效果;重复测量设计需要更少的参与者并最大限度地减少随机噪声。

  • Usability 101: Introduction to Usability

    What is usability? How, when, and where to improve it? Why should you care? Overview answers basic questions + how to run fast user tests.

  • UX Research Cheat Sheet

    用户研究在德可以在任何时候进行gn cycle. This list of methods and activities can help you decide which to use when.

  • UX映射方法比较:作弊表

    Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.

  • 旅程映射101.

    A journey map is a visualization of the process that a person goes through in order to accomplish a goal.

  • 为什么你只需要用5个用户测试

    复杂的可用性测试是对资源的浪费。最好的结果来自测试不超过5个用户和运行尽可能多的小测试,你可以负担得起。

  • 何时以及如何创建客户旅程地图

    旅程地图结合了两种强大的工具:讲故事和可视化,以帮助团队了解和满足客户需求。

  • 十大应用程序设计错误

    Application usability is enhanced when the UI guides and supports users through the workflow.

  • Open-Ended vs. Closed-Ended Questions in User Research

    开放式问题促使人们用句子、列表和故事来回答,给出更深刻和新的见解。封闭式问题限制了答案,但给出了更严格的数据。

  • 设计思维101

    什么是设计思维,为什么要关心?历史和背景加上了设计思维过程的6个阶段的快速概述和可视化。用手逼近解决问题,以用户为中心的心态导致创新,创新会导致差异化和竞争优势。

  • F形的阅读模式在网上阅读:误解,但仍然相关(即使是移动设备)

    眼球追踪研究表明,人们扫描网页和手机屏幕时会出现各种各样的模式,其中一种是字母F的形状。在发现这种模式11年后,我们重新审视它今天的意义。

  • 2020年十大最佳内部网:是什么让它们变得伟大

    明确的愿景,敏捷开发和连接同事的目标是区分最好的内联网。

  • User Interviews: How, When, and Why to Conduct Them

    用户访谈已经成为获取用户反馈的一种流行技术,主要是因为它快速而简单。使用它们来了解用户对你的设计的看法,而不是它的可用性。

  • Comparison Tables for Products, Services, and Features

    使用此多功能GUI工具在需要做出涉及考虑少量项目的多个属性的决定时支持用户。

  • 用户界面中的记忆识别与回忆

    Showing users things they can recognize improves usability over needing to recall items from scratch because the extra context helps users retrieve information from memory.

  • 用户体验测验:2019 ux审查中

    通过参加我们的测试来测试你的可用性知识。所有的问题和答案都是基于我们去年发表的文章。manbetx官网手机登陆

  • 比较定性和量化UX研究

    Qualitative and quantitative are both useful types of user research, but involve different methods and answer different questions for your UX design process. Use both!

  • 为用户体验领导者克服远程挑战

    We talked with a group of UX leaders to hear their experience managing UX teams remotely and their tips for forcing engagement that might happen naturally in person. Filmed during the Virtual UX Conference.

  • 激励利益相关者参与用户研究的提示

    当利益攸关方观察用户研究会话时,可信度和接受调查结果将增加。由于他们很忙,让您轻松地参与并努力增加他们走出去的价值。

  • Benchmark Usability Testing

    基准研究衡量用户界面的一个或多个KPI(关键性能指标),以便您可以判断重新设计是否具有可测量的更好(或更差)可用性。

  • UX Team Staff Size Relative to Development Staff

    We investigated current trends in design-team ratios, specifically: What's the typical number of designers and researchers in an organization relative to the number of developers?

  • 计算设计项目ROI

    通过计算投资回报率(ROI),可以证明设计改进和其他用户体验工作的价值。通常比较相关度量的前后度量,但有时必须将用户度量转换为面向业务的KPI(关键性能指标)。

  • UX in Scrum

    UX专业人士应该从事所有Scrum仪式。以下是UX应该为站立,积压细化,冲刺规划,Sprint审查和回顾贡献的提示。

  • How to Choose the Scope of Your Personas

    在用户体验设计过程中,人物角色不是“一刀切”的。大范围的人物角色适用于高级部门,但对于详细的设计决策来说太肤浅了。

  • How to Interpret User Time Spent and Page Views

    Users’ “productivity” tasks differ from “engagement” tasks, in whether more or less is better for metrics like time on tasks, interactions, and page views. Such KPIs are important, but they must be evaluated relative to users' tasks.

  • 敏捷开发过程中的内容创建

    Many best practices for high-quality content creation and management will inevitably be skipped over, unless they are explicitly planned for as user stories within any Agile development project.

  • Three Myths About Calculating the ROI of UX

    Many teams overthink return-on-investment calculations for UX work. Treat these calculations as a way to estimate the strategic value of design.

  • 视觉设计中的相似性原则

    Design elements that appear similar in some way — sharing the same color, shape, or size — are perceived as related, while elements that appear dissimilar are perceived as belonging to separate groups.

  • Virtual Tours: High Interaction Cost, Moderate Usefulness

    Virtual tours are an occasionally useful secondary tool for checking on specific details, but most users find them to be high effort, slow, and of limited value.

  • Covid-19改变了您的用户

    人们的行为和偏好发生了变化。研究将帮助你弄清楚你的用户是如何改变的,你的设计需要如何适应。

  • 手风琴图标:哪些意义者最好?

    插入符号图标最清楚地向用户表明,它将在适当的位置打开一个手风琴,而不是直接链接到一个新页面。

  • 捕捉问题参与者在远程未经请访的研究中

    识别异常值、作弊者和专业参与者,并从分析中删除他们的数据。

  • 研究101.

    研究操作实践(ResearchOps)侧重于支持研究人员规划、开展和应用大规模高质量研究的过程和措施。

  • Orchestration in the Omnichannel Experience

    orchestration是成功的全渠道用户体验的5个关键组成部分之一,它创建了个性化的客户旅程。

  • PDF:20年后仍然不适合人类消费

    Research spanning 20 years proves PDFs are problematic for online reading. Yet they’re still prevalent and users continue to get lost in them. They’re unpleasant to read and navigate and remain unfit for digital-content display.

  • Complex Application Design: A 5-Layer Framework

    UX设计者和研究人员应考虑各种复杂性的复杂性,包括集成,信息,意图,环境和机构的复杂性。